Sheehy Nissan of Waldorf Service & Parts Department

Reviews

• LT

  loris thurston

  Jul 14, 2026
  1.0
  I have been a Nissan customer for over 40 years and my experience with Sheehy Nissan of Waldorf was unacceptable for my service appointment. I had a 2 pm appointment yesterday for an oil change and tire rotation. I was there for almost three hours when the service tech informed me he had changed my oil with a few other recommendations but nonchalantly said oh and by the way I can’t rotate your tires because your lug nuts are stripped on the back tire.(By the way, they are the only ones who have serviced my Rogue.) After discussion with the intake rep later she informed me everyone had gone home and asked if l could bring my Rogue back at 8 am today, which l did. I waited for over 2 hours today and then messaged the service rep to see what’s happening. I was informed by the service rep that they were putting new log nuts on . They should have done that the first time. Very disappointing.
• SL

  Sam Lovell

  Mar 13, 2026
  1.0
  Go somewhere else. Buyer beware.
• AD

  Anna Dellapenta

  May 17, 2025
  1.0
  How do you get your vehicle back from this place? They've had my 20yr old truck since Tuesday. it's now Saturday and I can't even get in contact with anyone in the service department. Tyreek doesn't text back and not a soul has bothered to call back despite me leaving messages with their call center. Please, if anyone at Nissan reads this, please give me my truck back intact and running. It doesn't take this long to replace a camshaft sensor, even if you do admittedly break a clip in the wiring harness.
• JO

  Joshua Otero

  Sep 19, 2022
  1.0
  This place is notorious for taking forever for a scheduled oil change, but you know they can get worse due to their incompetence thanks to Tim who was the service writer and everyone else there. Today my wife went with the car at 3:20 pm for a scheduled simple oil change. They kept on telling her they were almost done. At 6pm I decide to call to see what's going on. No one picks up the phone after several tries and I get transferred to the scheduling department at another location. They try to reach out to the dealership as well and no one picks up. My wife goes back at 6:10 (keep in mind she's waiting in the lobby) no one is there and all the offices are shut down. An employee or manager idk which named Chris finally sees her and couldn't find her car in the shop saying it's not there and had to search. In the end he found the car and gave it back but we have no idea what work or if any work was done because apparently he can't figure that out. Utterly embarrassing. Do not buy their service plans.