Sheehy Nissan of Waldorf

Reviews

• BB

  Brandy Blevins

  6 days ago
  1.0
  If I could give this place a negative 10 I would! I’m a vip member! I came to this location a few months ago for an oil change waiting 2 in half hours for an oil change! That only takes 20 min tops start to finish once the hood is up cap is off and vehicle is in the air!!! With that being said I was at this location last week! I came for an oil change only.! And to check my front end. Was told they can’t check my front in that’s wrong! Any way I made my self clear I needed to be finished by 11:15 my APPOINTMENT WAS AT 10:00 am! Ok vehicle is done in reasonable timing. But then the whole appointment took a TURN FOR THE WORST! I enter my vehicle after service and I notice before leaving the property my property is broken and not just any type of property!! “ Sentimental property my daughter recently passed away. And to break something so small but vary much meaningful and not say anything weather it was on purpose or an accident” you know who you are and not say nothing find god!!!!! You’re not a good person. To damage a 1 year olds belonging that’s no longer on this earth is disrespectful and disgusting. Hey Corey at part the service manger where is the follow up? Is been past 48 hours? Disregard is see how y’all run a business! No need we see you don’t take your job vary serious. I’ll take my business elsewhere. That’s so much for the upstanding professionalism. I’ll reach out to corporate though.
• JO

  James Oneal

  Aug 28, 2026
  5.0
  A special thank you to Alex Gotton and the entire Sheehy Nissan team for making my car-buying experience such a great one. Alex was professional, knowledgeable, and genuinely helpful throughout the entire process. He took the time to answer all of my questions, made everything simple and stress-free, and ensured I found the perfect vehicle for my needs. I absolutely love my new car and couldn’t be happier with the service I received. If you’re looking for an honest, friendly, and dedicated salesperson, I highly recommend asking for Alex Gotton at Sheehy Nissan. Thank you again, Alex, for providing an outstanding experience!
• NY

  Naomi Young

  Aug 26, 2026
  5.0
  I came in for an appointment and it was a long wait, but the service advisor Ryan was incredible for keeping me informed along the way, until the very end of my service that involved a lot more coordination than I anticipated, however it all worked out in the end thanks to him and the technician who was very generous with their time. My Ariya is back to being like new ◡̈
• SS

  Sharonda

  Aug 19, 2026
  5.0
  I was very pleased with Tre's service. I test drove several vehicles and he was very patient. He wanted to make sure I was happy with my choice. Every time we got into a vehicle he explained its features. He said he was new to the team but I couldn't tell because he had great customer service. I originally came in to see used vehicles but came out with a new one. After his team explained the numbers between the new and used it made more since to go with a new car. I was set on a number and they did everything in their power to get close to it. Thank you Tre and team!
• MC

  Makayla C

  Aug 11, 2026
  3.0
  I’m disappointed with my recent experience at Sheehy Nissan of Waldorf, specifically with the customer service, communication, and handling of my vehicle by my service advisor. I scheduled an appointment for around 10:00 AM for my 2023 Nissan Rogue and ended up spending essentially my entire day at the dealership, from the morning until closing. One of the most frustrating parts of this experience was the communication regarding when my vehicle was actually finished. I was told my vehicle was ready, I paid for my service, and I still waited approximately another hour and a half before actually receiving my vehicle because the work was not finished. If my vehicle was not ready, I should not have been told that it was finished or asked to pay as though the service had been completed. I was also told that part of the reason my service took so long was because my vehicle was having difficulty going into Park. However, my vehicle was able to shift into Park normally when I brought it to the dealership. I was not experiencing an issue with the Park button or shifter before this service. When I finally received my vehicle, I immediately experienced the issue myself. Even while holding the brake and pressing the Park button, the vehicle continued displaying a message telling me to put the vehicle in Park. I also noticed that my check-engine light was on, which was another concern because that light was not on when I brought the vehicle in. What made the experience worse was how my concerns were initially handled by my service advisor. I was trying to explain that these were not issues I had when I arrived, especially the vehicle suddenly being unable to properly go into Park. Instead of feeling heard and having my concerns taken seriously, I felt dismissed. I want to be fair and make it very clear that MANAGEMENT responded appropriately once they became involved. Management listened to my concerns, communicated with me professionally, and handled the situation in a way that I appreciated. My complaint is not about management. My concern is specifically with the customer service and communication I received from my service advisor. Customers should not have to spend an entire day at a dealership, be told their vehicle is finished, pay for the completed service, wait another hour and a half because the vehicle actually is not finished, and then have to escalate their concerns to management just to feel heard when a new issue is discovered. Mechanical issues can happen, and I understand that. What matters is how those situations are handled. Communication, transparency, and basic customer care make a huge difference. I appreciate management for stepping in and properly addressing my concerns. However, I believe the service advisor involved in my experience could greatly benefit from additional training in customer service, communication, and how to appropriately handle a customer’s concerns when something goes wrong.

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