Sheehy Hyundai of Waldorf

Reviews

• GH

  Greg Hall

  3 days ago
  3.0
  Overall, the sales individuals I worked with were good, and I want to make it clear that my comments are less about any one salesperson and more about the overall customer experience at the dealership. I purchased a top-of-the-line Hyundai Santa Fe, and while I am happy with the vehicle, I do feel the dealership has an opportunity to improve the experience for customers after and during the purchase. Over the years, my wife and I have purchased several Acura vehicles—probably seven or eight between the two of us over a 10- to 15-year period. One of the reasons we continued going back wasn't just the vehicles or the price; it was the way we were treated. Acura made us feel like they weren't simply trying to sell us a car—they were trying to earn and keep us as customers. That feeling was missing from my Hyundai purchase experience. The transaction felt more focused on completing the sale than establishing a long-term relationship with me as a customer. I didn't leave feeling like the dealership had gone out of its way to make the purchase of a premium, top-of-the-line vehicle feel special. For example, the Santa Fe has a lot of technology and features. It would have been helpful for someone to walk me through setting up Bluelink and some of the vehicle's technology before I left. I understand that my purchase was completed later in the day, but even an invitation to come back for a more thorough walkthrough would have made a difference. Something as simple as a follow-up call from the salesperson during the first week—"How are you enjoying the Santa Fe? Do you have any questions? Is there anything you need help setting up?"—would have gone a long way toward making me feel valued and showing that the dealership wanted to build a relationship beyond the sale. I do want to specifically recognize the finance officer. He was excellent and provided much more of the type of personal, customer-focused experience that I am accustomed to. He made me feel valued and was a bright spot in the overall experience. I like my Santa Fe. My suggestion to the dealership would be to focus more on the complete ownership experience, particularly for customers purchasing higher-trim vehicles. Selling the vehicle gets someone through the door once; making that customer feel valued is what brings them back for their next vehicle. That's the difference I felt was missing.
• AC

  Arthur Cave

  5 days ago
  4.0
  Friendly service but when you ask for numbers beat around the bush asked value of trade nothing went online did there value your trade sent that to salesperson still didn't say value on mine. Got back to dealership on Monday with wife for to do test drive an see if what she wanted told them price range for payment and what want for trade still had to jump throw hoops to going. Then tried to sell us new one knowing not in our payment range an I dont believe even talked to finance folks before promising anything. Ended up with higher payment after being told no problem. I'm sure I'll go back to sheehy again just not this dealership.
• RB

  Rashida Betts

  Oct 7, 2026
  4.0
  It was easy to schedule an appointment, I was greeted with courtesy before, during, and after service (thanks Jervon), and I was kept updated as service was being provided to my vehicle. The only reason I didn't give a "5" is because the car wash wasn't working, and this is a complimentary part of service. This has happened before. The car wash has a history of technical issues.
• O

  涛 O NiT O LuCi O

  Oct 7, 2026
  2.0
  I took my car in for a leak had an appointment for 0800. I waited for a status until 0945. I called no answer, called several more times finally sent to a voicemail that could not receive messages. I called hour later hoping to have better luck. Finally got someone that put me on hold, and never answered again. I have continued to call the receptionist is the only lady I believe is actually working. Mind you I am in the military and had to take a day of leave to get this resolved which at this point I don't think will be due to never getting a status. This is not the first issue I have had with Sheehey Nissan of Waldorf. Poor customer service.
• LL

  Lynn

  Sep 28, 2026
  3.0
  I brought my car to the dealer 2 weeks ago for an oil change. My advisor, Cedric was great and full of positive energy. He was very detailed in explaining the process and suggestions needed. Well, upon me checking my glove compartment, the next day or so, I noticed it came all the way down and the knobs were on the floor. I was not happy. The tech did the 20 point check up of my car and did not replace the knobs to my glove compartment. Attention to detail is important especially in cars. There was also sticky substance on my arm rest. My point is what if it was my tires and they were not put on right? Oh and I still dont know what the smeared substance was on the arm rest. 😳 I admit, I was in a rush to leave for a meeting and didnt look well after getting my car back. I will give this dealership one more try only because of Cedric and a Mgr that was there to assist me with this issue.