I’d been to this shop before and never had any problems, so this whole experience was pretty disappointing.
I brought my car in to get a ball joint fixed, and later they called to say my rear window wouldn’t roll up. When I got there, I paid for the repair, thinking they’d at least looked into it. Instead, they told me the window was already down when I brought it in and there was nothing they could do.
What really bothered me was how everything was handled. I asked if anyone had tried to help get the windows up—especially since it was raining—and the younger mechanic responded in a really rude and aggressive way. They wouldn’t even let me borrow a basic tool to try fixing it myself, and when I asked other employees for help, no one seemed interested in doing anything. I would've even paid if necessary, it was raining...
They have cameras outside, so I asked if they could check the footage so I could prove that the window was not down when I arrived, but they brushed that off too. And just to be clear, I stayed calm the whole time. That’s why it caught me off guard when the mechanic suddenly told me to leave or he'd call the police.
After all that, I would never recommend this place. Customer service and professionalism matter, especially when something goes wrong, and this whole encounter was sad...Positive side, now I just do my own repairs. Thanks!
ZR
Zach Zimmerman, Realtor
Jun 17, 2026
5.0
10/10. Can't recommended them enough. I have went here several times, and they're always: honest, quick, reliable, reasonable, and also just the best people!
Recently, I was having some brake issues. I called in not even realizing the work I had done a few years ago by them would be covered under their warranty. The first thing they said was "bring it in, we stand by our work and will warranty it and make the needed repairs".
From my experience with the dealerships, they sort of go out of their way to extract as much money as possible from you... not the case w/ Leo's Auto!
RE
Reese Ewell
Jun 2, 2026
1.0
Hands down the most unbearable and frustrating experience I’ve ever had at an auto body shop. Overcharged for borderline everything, never the same price they give you beforehand. Rude aggressive staff who must be having a bad day everyday. I was told never to return in a very threatening manner after getting into an argument with them over storage fees that were excessive and unwarranted.
DP
Daisy Pinwheel
May 26, 2026
5.0
Regarding all of the reviews about Jon being sassy... They probably deserved it. That guy has saved me dozens of times.
KD
Katherine Dunn
May 24, 2026
5.0
Leo's has been the most transparent, affordable and friendly auto shop I have ever gone to. I went to a couple different auto shops for quotes on a big repair. Another place quoted me for $3500 and Leo's quoted me for $2000. At another point I needed to replace my water pump and when I couldn't afford the price they helped me find the correct part online and showed me how to do it my self. If any place deserves your business, it is this one
If you sense that your car is struggling to accelerate, regardless of how forcefully you press the gas pedal, it's advisable to pull over and request assistance immediately.
Are your brakes losing their effectiveness and emitting strange noises?
Shaking or vibrating brakes can suggest various issues, from worn brake pads to brake fluid problems or alignment issues-problems best addressed by auto repair experts.
What are the operating hours of Leo's Auto Inc.?
Leo's Auto Inc. is open Monday through Thursday from 7:00 AM to 6:00 PM, Friday from 7:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
What services does Leo's Auto Inc. offer?
They provide auto body, 4x4 services, AC repair, alignment, brakes, car and truck care, collision repair, quick lube services, tires, and general auto repair services.
What payment methods are accepted at Leo's Auto Inc.?
Leo's Auto Inc. accepts American Express, cash, Discover, financing options, Mastercard, and Visa.
What should I do if my car is experiencing stalling issues?
If your car struggles to accelerate no matter how much you press the gas pedal, it’s recommended to pull over and request assistance immediately.
What do shaking or vibrating brakes indicate?
Shaking brakes may suggest issues like worn brake pads, brake fluid problems, or alignment issues, which should be addressed by auto repair experts.
Where is Leo's Auto Inc. located?
Leo's Auto Inc. is located at 14 Willow Ave., Towson, MD 21286, USA.
Can I contact Leo's Auto Inc. by email?
Yes, you can reach them via email at leosautoinc@gmail.com.
Which automotive brands does Leo's Auto Inc. work with?
They work with reputable brands like NAPA and BG.
Are there dining options near Leo's Auto Inc. where I can eat before or after my service?
Yes, nearby dining options include Domino's Pizza, KFC, Pizza Palace Towson, Dunkin', Miya Sushi, Papa Johns Pizza, Cinnabon, Auntie Anne's, and Raising Cane's Chicken Fingers.
What nearby places can help with vehicle safety and inspection near Leo's Auto Inc.?
Intoxalock Ignition Interlock offers safety equipment and car inspection services close to Leo's Auto Inc., helpful for vehicle safety compliance.
Are there any entertainment or shopping options near Leo's Auto Inc.?
Nearby entertainment and shopping options include Amc Movies cinema, Fabuvi by Wendy B Art Gallery, Wilson Lighting & Interiors, and BookHolders bookstore for a well-rounded visit.
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