Volvo Cars Silver Spring

Reviews

• XF

  Xylon Funes

  6 days ago
  5.0
  GERMAN was the best!!! Usually, I don’t trust car salesmen. However, German is honest, and I recommend working with him
• KH

  kiviette Harris

  May 1, 2026
  1.0
  My experience at Volvo Silver Spring has been extremely disappointing, and I consider it one of the worst I’ve had since I began getting my car serviced there in 2019. Key Points of Discontent 1. Judgmental Attitude Regarding Warranty: • Throughout my interactions, I felt treated inappropriately and judged because my warranty is through CarShield. My service advisor, Justin, repeatedly stated, “This is not a Volvo warranty, and we don’t like dealing with them,” which made me feel devalued as a customer. 2. Broken Promises About Loaner Vehicle: • I was promised a loaner vehicle as soon as I approved the service charges. After approving the charges on Friday, I was informed that I would receive a loaner by Tuesday. However, when I received a call on Tuesday indicating my vehicle was ready, it became clear that they were reluctant to provide the loaner. 3. Lack of Follow-Through from Management: • I asked to speak with the service manager, Stefan, who assured me that a loaner would be made available and that someone would come to pick me up. Unfortunately, this commitment was never fulfilled. 4. Dismissive Suggestions: • Justin suggested that I should contact CarShield for rental assistance, which felt dismissive and unhelpful, rather than offering support from the dealership. 5. Extended Wait Time for Service: • My XC90 has been at the dealership since February 28th. Initially, I received a loaner while they diagnosed the issue. By March 2nd, Justin called to inform me that they had found the problem. However, once I mentioned my CarShield warranty, I was told I had to return my car until they received approval from CarShield. This was a frustrating experience, as I had never encountered such issues in the past. 6. Billing Discrepancies: • When I finally picked up my car, I was presented with a bill of $2,200. I attempted to use a coupon for $50 off, but they refused to honor it, claiming I had already received a discount. 7. Inadequate Management Engagement: • While at the dealership, Stefan never took the time to introduce himself or apologize for the inconveniences I’d faced during our prior conversations. Additionally, I left several messages for the management, but none were returned. CarShield also expressed frustration over the lack of effort from Volvo in providing the necessary information. Conclusion Due to this series of unprofessional and frustrating experiences, I have decided that I will never return to Volvo Silver Spring. The lack of customer care, poor communication, and overall disregard for my concerns have left a lasting negative impression. Kiviette Harris
• MT

  Michael Tynes

  Apr 27, 2026
  5.0
  I went to the dealership because a coolant notification. Jesse was amazing and super helpful, he was able to quickly identify the issue and get me out of the service station within an hour. Volvo is Silver Spring once again showed great customer service and speed.
• BN

  Barry Neuman

  Apr 26, 2026
  5.0
  Cleveland Horton (and the entire team) provided by far the best car buying experience we have ever had. He was professional, honest and transparent. He listed to what we wanted, answered our questions, and was never pushy or aggressive. Before we drove our car off the lot he spent as much time as we needed setting up many of the digital features and making sure we understood them. We highly recommend Calvin and his team.
• VN

  valerie narcisse

  Apr 25, 2026
  5.0
  German was absolutely amazing to work with! He took his time with me, made sure I understood everything, and never made me feel rushed or pressured. He was patient, professional, and truly cared about helping me find the right vehicle. The entire staff provided top-tier customer service hands down one of the best experiences I’ve had. I highly recommend German if you’re looking for someone who’s great to work with and really looks out for you!

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