Mercedes-Benz of Silver Spring

Reviews

• TC

  Tiffany Thames Copeland

  2 days ago
  5.0
  My husband and I had the best experience we’ve ever had at a car dealership—in our 20 years together purchasing vehicles—because of the sales consultant, Mr. Michael Negussie’s excellence in customer service. He has truly shown us nothing but sheer professionalism and has treated us with the highest level of respect and consideration. Purchasing our Mercedes Benz from Silver Spring has been the most pleasant and efficient experience that we’ve ever had at any other car dealership, because of Michael’s astuteness. He treats his customers like family, accommodating to exacting what one is looking for, and he is an honest and sincere professional with excellent communication skills. We are so happy to not only be part of the Mercedes Benz family, but also now the Negussie family! Thanks so much Michael, you’re simply the best and we’re more than delighted to recommend you to our friends and family.
• TB

  Toria Bailey

  May 12, 2026
  5.0
  I am so happy with my new purchase. Lovence really came through with what I wanted! This is my second purchase with him! Thank you so much!
• NC

  Nitesh Chauhan

  May 5, 2026
  5.0
  I had an absolutely wonderful experience working with James McDonald at Mercedes-Benz! From the moment we walked in, he was professional, knowledgeable, and incredibly attentive. James truly goes above and beyond to make sure his customers feel comfortable and confident in their decisions. What stood out the most was his patience and honesty—he took the time to explain every detail without any pressure, making the entire process smooth and enjoyable. His expertise about the vehicles is outstanding, and he made sure we found the perfect car that matched exactly what we were looking for. He also got us top dollar for our EQB300, which we truly appreciated—it made the whole deal even better! A special thank you to his manager, Jay Son, who went above and beyond to make the deal happen. His support, flexibility, and commitment to customer satisfaction made a huge difference and showed how much the team genuinely cares. Together, they made what can sometimes be a stressful experience feel effortless and exciting. If you’re looking for a team that delivers exceptional service and truly values their customers, I highly recommend James and Jay Son!
• TS

  Tonja Sease

  May 2, 2026
  5.0
  Always a great experience and attentive customer service that keeps me coming back. Celestin Lovence has been my sales consultant for years offering top notch personal attention.
• AG

  Andreas Galatis

  Apr 30, 2026
  5.0
  Professional service. Loved how they sent a video of all the work they did, builds trust, and they were timely as well. Tonny was the service rep that helped me and he was very helpful and pleasant to work with, as well as the entire team there. Overall they completed the work well and will definitely be going back.

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