Mercedes-Benz of Silver Spring

Reviews

• DG

  Dunya Gill

  6 days ago
  5.0
  I’ve had such a wonderful experience working with Robert at Mercedes-Benz. He is always incredibly caring, responsible, and professional, and I truly appreciate how dependable he is whenever I need help with my car. Whether it’s routine service or an unexpected issue, Robert is always there to help. He responds so quickly, keeps me informed throughout the process, and makes everything feel easy and stress free. I never feel like I’m being left wondering what’s happening with my car because he always takes the time to explain everything and make sure I’m taken care of.
• AG

  Abay Gobezie

  Aug 26, 2026
  5.0
  I recently bought a car from Michael at Mercedes-Benz, and I can’t recommend him highly enough. He took the time to answer every question, walked me through all my options patiently, and made the entire process smooth and stress-free. He went above and beyond to make sure I got a great deal. If you’re looking to buy a Mercedes-Benz, ask for Michael, he truly makes the experience easy and enjoyable. Five stars, without a doubt!
• CC

  Cindy

  Aug 22, 2026
  1.0
  Terrible and completely unacceptable service. I have brought my Mercedes here for maintenance only three times, and TWO of those visits resulted in problems. For a luxury brand, this is beyond unacceptable. After my first service, I discovered when I got home that the technician had forgotten to put the coolant reservoir cap back on. Coolant had sprayed all over the engine compartment and hood. How can something this basic be missed? After my third service, I started hearing a constant rattling noise near the fuel tank/rear passenger side. I immediately brought it back and told the service manager. He said he couldn’t hear anything and couldn’t find a problem, so they did nothing. For more than six months, I heard the same noise every single day. Since they refused to properly investigate, I eventually started researching Mercedes repair videos myself. I discovered an access panel in the right side of the trunk and found an electrical box sitting unsecured with no protective foam around or underneath it. Before speaking to the manager, I checked the exact same model in their showroom. That vehicle had foam properly securing the box. Mine did not. The manager then asked what year my car was and even told me the loose cover wasn’t a Mercedes part. I was speechless. I bought the car from this dealership, and every service has been done here. After about 30 minutes, they finally admitted the cover belonged to my car, reinstalled it, and added foam. But guess what? The rattling noise is STILL there. They have known about this problem for over six months and never seriously investigated it. They simply dismissed my complaint because they “couldn’t hear anything.” A luxury car is supposed to give you confidence, but this dealership has made me afraid to bring my car in for service. My car was perfectly fine before I brought it here. I came in for routine maintenance and ended up with problems they still cannot properly diagnose or fix. Extremely disappointing, careless, and unreliable service.
• SB

  semanthe Bright

  Aug 19, 2026
  5.0
  ⭐⭐⭐⭐⭐ I had an excellent experience at Mercedes-Benz of Silver Spring on Briggs Chaney Road. After a disappointing experience at Mercedes-Benz of Arlington, the difference in customer service was night and day. At Arlington, I was told to walk out to the parking lot and that a sales associate would meet me. I waited, but no one ever came to assist me, so I left and took my business elsewhere. Thankfully, that brought me to Silver Spring. Mike, my sales associate, was attentive, knowledgeable, patient, and made me feel like my business mattered. Brad, the finance manager, was equally amazing—professional, transparent, and made the financing process smooth and stress-free. I came ready to buy a Mercedes, and Mike and Brad earned my business by providing the level of service you expect from a luxury brand. I drove away in my new Mercedes extremely happy with both my vehicle and my experience. Highly recommend!
• JJ

  JBug137

  Aug 18, 2026
  2.0
  I took the day off work to drive 23 miles to look at a used 2025 Lexus NX 350h with only 4K miles. We worked with Elaina, who was pleasant and professional throughout the process. Unfortunately, the experience went downhill from there. Before even test-driving the vehicle, we discovered the power liftgate wouldn't close. Since this isn't a Lexus dealership, Carlos contacted someone at Lexus and told us it could be related to the key battery and, since the vehicle was under warranty, we could take it to a Lexus dealer ourselves to have it repaired. Not exactly reassuring when considering spending over $50K on a vehicle. We had done our research beforehand and came prepared with a clear out-the-door number. I also had two trade-in offers for $20K and $21K, which they initially refused to consider because I didn't have them "printed out." Their offer was $18,500, with no movement on the Lexus price. When Carlos joined the conversation, he eventually agreed to our trade value, but his demeanor quickly became unnecessarily confrontational. When my husband made it clear that we weren't interested in playing the typical dealership back-and-forth game, Carlos raised his voice, the conversation escalated, and at that point we were done. There was simply no reason for a sales negotiation to become that unprofessional. Keith, the GM, followed us outside and was much more reasonable. We explained what it would take to earn our business, and he said he'd work the numbers and call us the next morning. We even decided on the drive home that we'd stretch our budget to $53K to make the deal happen. The next morning, however, Elaina called to say they would only reduce their original price by $1,000. I still wanted to give Elaina an opportunity to earn our business, so while negotiating with a Lexus dealership, I sent her the competing numbers when she requested them. I then received a message from Noah Greaney asking us to call and see if they could work something out. By that point, the Lexus dealership had agreed to exactly what we wanted—on a brand-new NX 350h Luxury rather than a used vehicle with a malfunctioning liftgate. That's the vehicle I ultimately drove home. Elaina was great to work with, and Keith and Noah at least made an effort to salvage the experience. Unfortunately, Carlos's attitude and the dealership's initial unwillingness to negotiate made what could have been a straightforward sale unnecessarily frustrating. Considering the price of the used vehicle was comparable to what we could negotiate on a brand-new Lexus, the decision ultimately became very easy. Hopefully future customers have a better experience.

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