BMW of Silver Spring

Reviews

• TT

  Tiffany Thomas

  3 days ago
  5.0
  I had a wonderful experience working with my BMW sales representative Ron Askew. From beginning to end, He was professional, knowledgeable, patient, and genuinely helpful. He took the time to answer all of my questions, made sure I understood all of my options, and never made me feel pressured or rushed. The entire process was smooth and enjoyable, and I truly appreciated the excellent customer service and attention to detail. It’s clear that he genuinely care about his customers and want them to feel confident and happy with their purchase. I highly recommend Ron Askew to anyone looking to purchase a BMW Silver Spring, MD. Thank you for making my experience such a positive one! ⭐️⭐️⭐️⭐️⭐️
• NS

  Nicole Stroman

  Aug 26, 2026
  1.0
  I am writing to formally document my extreme disappointment with the service at this location. I visited this dealership with the intent to purchase a Certified Pre-Owned BMW i4 8/15/2026. Unfortunately, the experience fell far short of the standards expected of the brand: Inaccurate Vehicle Representation: I was quoted a price prior to viewing the vehicle. Upon my arrival, I discovered noticeable damage to the front end that had not been disclosed. Which will had to be fixed in the shop. Unprofessional Management Response: When I reasonably requested a price adjustment to reflect the vehicle's actual condition, the Sales Manager responded with a highly dismissive and unprofessional comment, stating, 'You should not be shopping at a BMW dealership.' Misleading Pre-Visit Information: The staff provided inaccurate details before my arrival, which resulted in a wasted visit and a highly unsatisfactory customer experience. Due to this dismissive treatment and the lack of transparency, I cannot recommend this dealership. I expected a level of professionalism that aligns with the premium nature of the BMW brand, but instead received unacceptable customer service.
• AM

  Alvaro Martinez

  Aug 25, 2026
  5.0
  I couldn’t be happier with my experience working with David Davila at BMW of Silver Spring. This is now my 4th BMW X5, and David once again made the entire process exceptional. I upgraded from my 2022 BMW X5 to a new 2026 BMW X5, and David helped me get a great value for my trade-in and an excellent deal on the new vehicle. I’m extremely happy with the upgrade, and my wife was especially happy with the deal we were able to get! David is always professional, knowledgeable, transparent, and incredibly helpful throughout the entire process. He consistently goes above and beyond to make sure everything is handled smoothly and that we leave happy. After four X5s, I can confidently say that David is the kind of Client Advisor who keeps you coming back to BMW. Highly recommend David Davila and BMW of Silver Spring!
• KG

  Kim G

  Aug 21, 2026
  5.0
  Outstanding! I honestly cannot say enough good things about my experience at BMW of Silver Spring, especially working with Nick. Buying a car can often be a stressful, exhausting, and frustrating process, but Nick completely changed that experience for me. He was personable, kind, patient, knowledgeable, and genuinely easy to work with. He made the entire process feel effortless and, somehow, actually enjoyable. Nick never made me feel pressured or like I was just another sale. He took the time to answer my questions, made sure I understood everything, and was incredibly responsive throughout the process. I truly felt like he cared about making sure I had a great experience, not just about getting the deal done. I also want to recognize the rest of the team I interacted with. Osama in Finance was fantastic and made that part of the process straightforward and painless. Tholu was also very kind and helpful. Even the secretary at the front desk was warm and welcoming. Every person I encountered at BMW of Silver Spring was professional, friendly, and genuinely pleasant. That says a lot about the culture of a dealership. I went into this expecting the typical car-buying experience and left genuinely impressed. Nick in particular deserves a huge thank-you for making what can be a painful process feel easy, comfortable, and enjoyable. I would absolutely recommend Nick and the entire team to anyone looking for a BMW. I couldn't be happier with my experience! As a first time BMW owner, I'm so happy with my purchase and will definitely be back.
• KP

  Kurt Prescott

  Aug 12, 2026
  1.0
  I had a really horrible experience with BMW of Silver Spring. It turns out that they sold me a vehicle that they weren't yet in possession of the title for, so it took them over two months to actually submit the title transfer paperwork to the DC DMV (and 85 days from the date of purchase until I actually had the vehicle registration in hand). Maryland law requires dealerships to acquire the title within 20 days and to file the title transfer paperwork within 30 days; I had to file complaints with both the Maryland MVA and the Maryland AG against BMW of Silver Spring for violating Maryland law. Throughout the entire process, BMW of Silver Spring lied about the issue (they initially blamed the delay on the DMV, when it turns out that they didn't even have the title), fell through on promises to follow-up, and were generally uncommunicative. I found that, if I didn't get on the phone, this was a bottom of the pile priority and nothing would move forward. I eventually drove to the DC DMV myself to get the needed paperwork. I hope other customers do not have the same sort of experience I did.

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