Bay Area Point S Tire & Auto Service

Reviews

• GD

  Gillian DuVall

  6 days ago
  5.0
  Highly recommend Bay Area. I’ve been to quite a few tire places in the last year and Bay Area by far was the most efficient and friendly of all of them.
• PL

  Philip Lancaster

  Aug 24, 2026
  5.0
  Came in with with both back tires needing a plug. One tire couldn’t be plugged, so they were able to replace it and have me out of there in 2hrs.
• MJ

  Mason Jones

  Aug 14, 2026
  1.0
  Very disappointed with management I took my vehicle there changed the alternator. Two weeks later my wife was driving around and the battery light came on and then broke down due to a faulty alternator. I called and spoke with the manager and asked him if he could tow the vehicle and he said they would not be responsible for the tow, even though they were responsible for the faulty alternator.
• KH

  Kim Hudson

  Aug 12, 2026
  5.0
  I started having car trouble and brought my car in on a Saturday morning. They got me an appointment right when they opened Monday and I was able to pick my car up same day afternoon. The customer service is phenomenal. Waiting room is big & clean, though I didn’t need to utilize it. Everyone was personable, respectful, and conversational, even the techs walking in and out of the front office. I felt they were transparent and gave fair prices and options. I will be coming back in the future.
• HG

  H G

  Aug 4, 2026
  2.0
  I don't usually leave negative reviews, but this experience was extremely disappointing. I scheduled a 10:00 AM appointment to have two tires mounted and balanced on my Tesla Model Y and have one wheel rotated before installing the new tires. Before coming in, I called and was quoted $20 𝗽𝗲𝗿 𝘁𝗶𝗿𝗲 for mounting and balancing. After I arrived and handed over my keys, I was then told the total would be 𝗮𝗿𝗼𝘂𝗻𝗱 $𝟵𝟵. I assumed the extra cost was for the rotation and, since they already had my vehicle and I had an appointment, I decided to go ahead with it. About 20 minutes later, an employee came back into the waiting area and asked me if I knew how to remove my aftermarket wheel covers. I explained that they're one-piece covers that simply snap onto the wheel and suggested working around the edge before pulling from the center. While waiting, I watched through the camera and saw the same guy using a 𝙢𝙚𝙩𝙖𝙡 𝙥𝙧𝙮 𝙗𝙖𝙧 to try removing them. That immediately concerned me because they're plastic wheel covers and using a metal pry tool is an easy way to damage them. A short time later, the employee came back and said he didn't want to break the covers because he could hear them cracking. He mentioned they had only managed to remove one of them and were struggling with the other 2. I gave a few more suggestions, but they continued trying. Eventually, he came back again and told me they had 𝙗𝙧𝙤𝙠𝙚𝙣 𝙤𝙣𝙚 𝙤𝙛 𝙩𝙝𝙚 𝙧𝙚𝙩𝙖𝙞𝙣𝙞𝙣𝙜 𝙘𝙡𝙞𝙥𝙨 on one of the wheel covers and still couldn't remove it. At that point, I had already been waiting for well over an hour and realized that no actual tire work had even started. I told them I'd just take the car home and remove the covers myself. They returned my keys, put my jack pads back in the vehicle, apologized, and I left around 𝟭𝟭:𝟰𝟬 𝗔𝗠—nearly two hours after arriving—with absolutely nothing accomplished except a 𝙙𝙖𝙢𝙖𝙜𝙚𝙙 wheel cover. To make matters worse, while they were parking my car back outside, I watched the driver dry steering the wheels while the vehicle was completely stopped. That's a personal pet peeve of mine, especially on Teslas, since the brakes remain engaged while stationary, causing the tires to scrub against the pavement and produce a creaking sound. One last thing that really surprised me was that my car was returned with the low tire pressure warning still on. One of the tires had a slow leak; being one of the reasons I was there to replace it in the first place. I wasn't expecting them to repair the leaking tire but at the very least I would have expected them to top it off with some air before handing the vehicle back. The most frustrating part? When I got home, I removed the wheel covers 𝗺𝘆𝘀𝗲𝗹𝗳 𝗶𝗻 𝗹𝗲𝘀𝘀 𝘁𝗵𝗮𝗻 𝗼𝗻𝗲 𝗺𝗶𝗻𝘂𝘁𝗲! Later that evening, I went to a small independent tire shop. They mounted and balanced both tires, completed the rotation exactly as requested, and had me back on the road in 𝘂𝗻𝗱𝗲𝗿 𝟯𝟬 𝗺𝗶𝗻𝘂𝘁𝗲𝘀—for 𝗹𝗲𝘀𝘀 𝗺𝗼𝗻𝗲𝘆 than I was quoted here. I understand that aftermarket accessories aren't something every technician sees every day, but a shop that advertises itself as having experienced professionals and "experts" on their website, at least should know when to stop before damaging a customer's property or should simply ask the customer to remove the covers beforehand. Had I known they were going to have difficulty removing the wheel covers, I would have simply removed them myself before the appointment. In fact, the technician even told me that while the OEM Tesla wheel covers can already be difficult to remove, these aftermarket ones were even harder and he could hear them starting to crack from the amount of force being used. Had they mentioned this before attempting to pry them off, it would have taken me less than 5 minutes to remove them myself and the entire situation could have been avoided. The staff were polite and apologized, which is why I'm not leaving one star. However, based on this experience, I can't recommend this shop and won't be returning...

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