Enterprise Rent-A-Car

Reviews

• RF

  Rocky Faboo

  Aug 22, 2026
  4.0
  I changed this from one start to four stars because I finally met the assistant manager, Nick. He put me into a good, clean car that was up to what you would expect from a reputable car rental company. Thank you, Nick! And this place is definitely understaffed. I’m sure that’s why I had the problems I had in the first place. They really need more people there. It’s a bustling business. I guess the owners are just greedy and don’t want to hire someone because of their bottom line. Nick gets five stars, the owners of this place get one star. My previous review: This location is understaffed. And they don’t maintain their vehicles. I was originally given a jeep compass, but it did not have a spare tire. I asked them several times to give me a spare tire, they refused, saying it was up to Mr. tire and they had no control over it. So instead, they put me into a Toyota RAV, which is a piece of junk. There is literally a whole torn into the carpet in the driver side between the brake and gas pedals. You can see the Styrofoam padding. It’s a good 6 inches across. It also sounds like something is wrong with the muffler and it stinks of cheap air freshener. I have to drive with the windows open. I hate this car. As the response to this review suggested, I called the Customer service line. Somebody answered the phone and took note of my concerns. They said a district manager would call me back soon. Still waiting.
• TG

  Tiffany Gore

  Aug 14, 2026
  5.0
  What ended up being a not so good experience a previous week became a great one. Nicholas was extremely kind and helpful as well as accommodating in every way. He changed my mind completely on how I felt about the company as a whole. I was very grateful for his excellent service he provided to make everything right and getting me into a car that was similar to my vehicle that is being repaired. I will continue to use Enterprise in the future thanks to him and his exceptional customer service.
• MH

  Mark Haddaway

  Aug 12, 2026
  5.0
  I have had several dealings with this branch. These people have a great product and great customer service. They always arrange for hassle-free transportation, are prompt and courteous, work out billing with insurance, are responsive to customer concerns, and more. Exceptional experience for a car rental.
• JJ

  Jean Grant (Jeanna)

  Aug 12, 2026
  5.0
  No problem at all . Speedy transaction , friendly and helpful staff .. well pleased
• TC

  The Jeffers Clan

  Aug 4, 2026
  5.0
  From start to finish, Enterprise made it so easy. The rep that I worked with was professional and friendly. I will definitely go to Pasadena, MD Enterprise again.