AutoZone Auto Parts

Reviews

• AE

  April Epps

  today
  5.0
  I went in to return a product that I didn’t need. There was a mix up with my online order, however the return couldn’t have gone any better. I’m sorry that I can not remember the older woman’s name, but she was so thorough in ensuring that both I and the store received what was due. She explained a product warranty that I didn’t know I had. She helped save me money for the long run. I have never had a bad experience in this store. She even called the next day to let me know that things were moving along. I will continue to patronize this establishment. The owners must take care of their employees because the customer service is always on point. Thank you!!!
• AM

  Andre Mitchell

  Sep 22, 2026
  5.0
  I was greeted by Ms Waleta and Mr Moore they both were very helpful and gave me the best advice on changing my front and rear brakes I even felt better knowing that it is well thnx be BLESSED 👍
• GO

  Geoffrey Okafor

  Aug 23, 2026
  1.0
  Parkville autozone 0 customer service relationship.. stood in line for over 20mins and the whoever that is decise to attended to other people who just walked. In...
• HS

  Homayoun Solaimani

  Aug 15, 2026
  4.0
  Very friendly and helpful staff
• SM

  Scott Mease

  Aug 11, 2026
  1.0
  Update (08/31/26): I fianlly receieved a call from the district manager. Based on our call, I feel that the severity of the issue was minimized and that the proposed resolution—a $25 gift card—does not adequately address the level of unprofessionalism and poor service I encountered. Unfortunately, given how this matter has been handled, I will not do business with AuoZone again. Update (08/20/26): Almost two weeks have passed since I reached out to customer.reviews@autozone.com about my poor experience. Despite multiple back-and-forth emails, I still have not received a call to discuss what happened at this location. It is evident that customer satisfaction is not a priority for this company. Original (08/11/26): Absolute worst customer service I have ever experienced. GIven one star only to post this review. I visited this location after purchasing a battery at another store that couldn’t install it due to being short-staffed. The first location even called ahead to explain that I needed an emergency battery installation. Despite this, the moment I walked in, I felt unwelcome and was treated like a burden—even though there were no other customers in the store. Before I could even state why I was there, the employee cut me off and said they would not install my battery. When I asked why, she claimed the store manager said so. I asked to speak with the manager, but was told she was eating. When the store manager, Waleta, finally came out, she was visibly annoyed. She explained that due to the active thunderstorm, I’d have to wait until the weather cleared for the installation. Since I was in an emergency situation, I waited in my car for an hour and twenty minutes until the storm completely passed. When I went back inside and asked if they could install it now, Waleta bluntly told me, "Your battery is not going to be installed no matter how long you wait or how many times you ask," offering no further explanation. When I asked for the contact details for her superiors, she simply pointed to a sign near the exit. After leaving to find a third store, I tried calling the District Manager, Terry, but his voicemail box was full. I then called the Regional Manager, Jermaine, and left a message, but never received a call back. Ultimately, I had to visit a third location, where the staff politely and quickly installed my battery. In total, I spent over 3 hours driving across three different stores. I am sending a copy of this review to customer.reviews@autozone.com, though given my overall experience, I don't expect any resolution.

Frequently Asked Questions About AutoZone Auto Parts