Mercedes-Benz of Owings Mills

Reviews

• AR

  Angel Rodriguez

  May 12, 2026
  5.0
  Future Customers: If you have any issues with this dealership, do not think you are alone or that they are too big. This dealership is VERY SHADY; they will lie to you openly and then leave you hanging after the deal. They are a bunch of criminals hiding behind titles, so please be very cautious. Request documents to be printed out. ALWAYS TEXT do not take phone calls. They will try to get you on the phone during negotiations. DO NOT DO IT. They are very very shady they will deny anything they say. Do not, I repeat, do not go into the dealership until you’ve reviewed any contract. They will purposely make you wait, creating an environment where you feel rushed. If you suspect any wrongdoing, please help yourself and other customers by reporting them to the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission FTC, and Maryland Attorney General's Office. Narrative: Prior to entering the dealership I had negotiated $876 with no money down on a E350 lease with Lucy Ynn (At least that’s what I thought) During this negotiation I informed them I wanted to trade in the vehicle I was driving at the time. They provided me 35,500 and informed me that through trade tax savings I would ultimately get approximately 37K with the remaining balance being paid off by me which was approximately 3,800 dollars. Prior to entering the dealership I requested a physical copy of the contract which they never provided. That should have been my first warning. when I got to the dealership they presented me a sheet that showed how much I would have to pay in order to satisfy my remaining lease balance. I further questioned/verified that the money shown due at signing would be utilized to satisfy my balance. Lucy Ynn confirmed it would. The following day I go to the dealership to pick up the car and sign documents. They had me waiting hours for “the car to be ready”. When I enter the finance department, I requested again a physical copy of the lease and they told me they were busy and that he would go over the lease. I relied on him thinking he was acting in good faith. (Benjamin Sith) During this time I once again asked if the money I was paying would satisfy my lease balance along with first months. He reassured me that it would. I signed the documents on his reliance. Once again after signing and having some issues with my bank I confirmed/questioned again if the money I was paying was to sastify lease. He reassured me again. At that time I didn’t think much of it. Fast forward a couple months later, while attempting to sell vehicle. I observed a payoff balance that was much higher than negotiated. Intially I thought it was a mistake. After being referred by Lucy Ynn to reach out to her sales manager Jonathan Logue. They denied everything that was negotiated and rolled my prior lease balance into the new lease/purchase price of the car. They further stated, that the money I used was a down payment towards my new lease & not to satisfy my prior lease balance. I would show messages and other documentation however we are under litigation. After court date I will update review with documents & messages. Moral of the story: Be very very cautious, these people are dirty. If you’ve had issues report it to the FTC, CFPB and attorney generals office. Don’t be afraid to take them to civil court. I would encourage future customers to go to Mercedes Benz of Annapolis. From my experience they are honest, transparent, and a VOLUME dealership.
• JQ

  Joan Queen

  May 8, 2026
  5.0
  Patricia Doelle, my Service Advisor at Mercedes-Benz of Owings Mills, provides excellent customer service. When I needed to bring my car in a day before my scheduled B service appointment because I had a nail in one on my tires, she was both responsive and accommodating. She promptly arranged for me to have a loaner vehicle while my car was being serviced and my car was ready for me later that day. Patricia is highly knowledgeable and I especially appreciate how attentively she listens to my concerns and takes the time to resolve each one.
• SP

  Shannel Porter

  May 7, 2026
  5.0
  Andy Ji provided one of the best customer service experiences I’ve had in a long time. From start to finish, Andy was professional, patient, knowledgeable, and genuinely committed to helping resolve my issue quickly and efficiently. What stood out most was the level of care and attention to detail. Andy took the time to listen, answered every question thoroughly, and made sure I felt valued as a customer throughout the entire interaction. It’s rare to come across someone who combines professionalism with such a personable and positive attitude. Exceptional service like this deserves recognition. Andy Ji is a true asset to the team, and because of this experience, I would absolutely continue doing business with confidence. Thank you again for going above and beyond.
• TA

  Teariea Archer

  May 2, 2026
  5.0
  I had an amazing experience working with Stephanie Shi at Mercedes-Benz of Owings Mills. From start to finish, Stephanie was professional, knowledgeable, patient, and genuinely attentive to my needs throughout the entire car-buying process. She made everything feel smooth, transparent, and stress-free, answering all of my questions thoroughly and ensuring I felt confident every step of the way. What stood out most was her exceptional customer service and willingness to go above and beyond to make sure I had a great experience. Buying a vehicle can sometimes feel overwhelming, but Stephanie made it enjoyable and seamless. I highly recommend asking for Stephanie if you’re shopping at Mercedes-Benz of Owings Mills — you’ll be in excellent hands!
• TF

  Trish Floyd

  May 1, 2026
  5.0
  I’ve been a loyal customer of Mercedes-Benz of Owings Mills for about four years now, and I can honestly say the experience has been consistently excellent. The customer service is always professional, attentive, and genuinely caring when it comes to both me and my vehicle. When my lease was up, I felt so confident in the team that I chose to purchase my Mercedes directly from this location. Stephanie and Elliot are true standouts. Their professionalism, knowledge, and warm approach make every interaction a pleasure. It’s clear they take pride in what they do, and it shows. I highly recommend this location for both purchasing a vehicle and ongoing maintenance. You’ll be well taken care of from start to finish.