Mercedes-Benz of Owings Mills

Reviews

• FM

  Faye Manley

  3 days ago
  5.0
  I stopped by the Mercedes dealership (Mercedes Benz of Owings Mills) a few days ago to address a few concerns which were handled beautifully. My sales rep came to my home to help me get my garage door opener set up. We physically did it together then she gave me a video to complete the set up. Everything worked out with the set up so nicely. Her name is Stephanie Shi. ( She’s the best…accommodating, knowledgeable and so nice)
• DS

  DeMarcus Smith

  Oct 2, 2026
  5.0
  I had an outstanding experience at Mercedes-Benz of Owings Mills. Big thank you to my sales consultant, Deyiah Kess! Deyiah was incredibly knowledgeable about all the vehicles I was considering and helped me understand my options. She guided me with patience and enthusiasm, taking the time to listen to what I was looking for and what mattered most to me. What I appreciated most was that I never felt pressured into a vehicle. Her passion for helping people showed in the care and attention she gave me throughout the process. Thank you, Deyiah, for providing exceptional customer service and making this such a positive experience! I highly recommend Mercedes-Benz of Owings Mills and be sure to ask for Deyiah Kess!
• PW

  Peggie Ward

  Sep 30, 2026
  5.0
  Last week was our second experience at Mercedes-Benz of Owen’s Mills. We were lucky enough the first time to meet with Christene Marshall As our initial contact.Christene was incredibly knowledgeable, compassionate, and interested in our needs, and has all the skills to answer every question we put to her. On this first meeting, she went out of her way to help us feel welcome and essentially to join a Mercedes family. So we chose to go back to Christene When we wanted to purchase a second car. We consider ourselves lucky to be part of christine‘s extended family. She is warm and welcoming, knowledgeable, and goes completely out of her way to help new or old owners be heard, understood, and helped. We can’t recommend her any more highly.
• LC

  L Cannon

  Sep 30, 2026
  5.0
  I was really in need of finding a vehicle as mine had unexpected issues. After going to a few dealers, I decided to visit MB of Owings Mills thirty minutes before closing time. I was greeted by Lucy Yun and knew I was in the right place. Lucy made the buying process smooth and easy! What set her and MB of Owings Mills apart from the other dealers was professionalism, timeliness, the car booklet displaying relevant information, vehicle knowledge and CPO quality. I highly recommend checking them out and working directly with Lucy! You won’t be disappointed!
• JL

  Jaime Lyn

  Sep 30, 2026
  1.0
  I brought my recently purchased Mercedes-Benz to Mercedes-Benz of Owings Mills for a pre-purchase inspection after purchasing the vehicle from Carvana. I was specifically told that if mechanical issues were found, SilverRock, Carvana’s warranty company, would handle covered repairs. I waited at the dealership for several hours while the inspection was performed. We received a video from the dealership indicating there may be an oil leak, although they could not determine where it was coming from. We were also told about some clamps that needed to be secured and that the Mercedes emblem needed to be replaced because it was interfering with the radar sensors. The service advisor told us she had submitted the claim to SilverRock and that my wife could leave with the vehicle. A few days later, we were told SilverRock had denied the claims. When I contacted SilverRock myself, I was told they needed documentation showing exactly where the oil was leaking before they could determine coverage. The service advisor then instructed us to bring the vehicle back so they could take additional pictures/documentation. I returned to the dealership, only to be told they needed to keep the vehicle. I was sent home in an Uber. This was on a Thursday. By Monday, no additional repairs had been completed and there was still no approval from SilverRock, so I picked up the vehicle. I was charged $274.92 for the original inspection. I contacted SilverRock again and was told they had not received the additional pictures or video that we were told were being obtained when we brought the vehicle back. I contacted the service advisor, and she sent me the same original video we had already received. At that point, I decided to get a second opinion from Mercedes-Benz of Hunt Valley. That decision made it very clear how serious the problem with the original inspection was. Hunt Valley subsequently inspected the vehicle and obtained authorization for multiple repairs, including: • Torn bushings on both front upper control arms • Torn bushings on both lower control arms • A leaking oil return line for the left turbo • A torn right intake tube • A missing/failed drain plug seal • Front and rear alignment • Both front door inner window seals The repair order totaled $6,704.01 before any declined work, and these were not simply cosmetic recommendations. Mercedes-Benz of Owings Mills later contacted us after I submitted my complaint and acknowledged in writing that items had been missed during the initial inspection and that there had been miscommunication regarding SilverRock. They also stated that hearing another dealership had found issues initially overlooked by them was “very concerning.” They asked to speak with us about how they could “make things right.” We were willing to have that conversation, but as of today, September 30, we still have not been contacted regarding the $274.92 refund I requested for the inspection. This experience was extremely disappointing. When I pay a Mercedes-Benz dealership nearly $275 for a pre-purchase inspection, I expect the vehicle to actually be inspected thoroughly and the findings to be accurately communicated and documented — especially when the inspection is being used to determine whether a warranty company will authorize necessary repairs. The fact that another Mercedes-Benz dealership subsequently found and obtained authorization for multiple significant mechanical issues that were missed during the original inspection is extremely concerning. I would strongly encourage anyone having a vehicle inspected here, particularly when dealing with a third-party warranty company, to get everything in writing and verify directly with the warranty company that all required documentation was actually submitted. At this point, I’m not looking for an apology. I would simply like the $274.92 inspection fee refunded and for the dealership to take responsibility for the inspection that they have already acknowledged missed issues.