Mercedes-Benz of Owings Mills

Reviews

• WP

  Wes P

  4 days ago
  5.0
  Brian Stroud is hands-down the best car sales guy I’ve ever dealt with. From the moment I walked in, he was professional, friendly, and zero pressure. He truly listened to me and took the time to walk me through different options, explained the numbers clearly, and made the whole process smooth and stress-free. No games, no runaround—just straight-up honest help. I left with a great car (GLE) at a fair price and zero buyer’s remorse. I felt like I was in control of writing up the whole deal on the car of my dreams. If you’re looking for a salesperson who treats you like a person instead of a commission check, go see Brian. Highly recommend!
• AP

  andrew phelps

  4 days ago
  5.0
  Brian has been absolutely fantastic to work with. Between my father, my sister, and myself, our family has now purchased three Mercedes from him, and there’s a reason we keep coming back. He’s knowledgeable, straightforward, responsive, and never makes the process feel pressured. He takes the time to answer questions, makes sure everything is handled properly, and genuinely seems more interested in putting you in the right car than simply making a sale. Buying one car from a salesperson is one thing. Having three members of the same family choose to buy from the same person says a lot about the level of service and trust Brian has earned. I wouldn’t hesitate to recommend Brian to anyone looking for a Mercedes. When it’s time for the next one, he’ll be the first person I call.
• SH

  Sydney Hines

  4 days ago
  5.0
  I had an absolutely wonderful experience purchasing my 2023 Mercedes-Benz C300, and I couldn’t be happier with the service I received. My sales representative, Christene, was professional, knowledgeable, patient, and genuinely committed to making sure I was comfortable throughout the entire process. She went above and beyond to answer my questions, made the process easy and stress-free, and never made me feel pressured. It was clear that she truly cared about providing a great customer experience—not just making a sale. I absolutely love my C300, and I’m especially grateful that I had such a great salesperson to help me through the purchase. I would highly recommend her to anyone looking for a Mercedes-Benz and will definitely keep her in mind for my future vehicle purchases. Five stars all the way!
• EL

  Elevate with Erin, LLC

  Aug 24, 2026
  5.0
  I had an exceptional experience at Mercedes Benz of Owings Mills. I originally came in for a test drive, but from the moment I arrived, everything felt right. Christene, Tony, and Steve were patient, kind, knowledgeable, and genuinely invested in helping me make the right decision. I never felt pressured or rushed. The entire process was straightforward and transparent, with no games, gimmicks, unnecessary pressure, or unexpected surprises. They took the time to answer my questions, share their personal insight, and make sure I felt completely confident in my purchase. Christene truly went above and beyond. She thoroughly explained everything about my CLE 300, spent a great deal of time with me, and even helped transfer all my belongings from my previous car. She treated me with the care and familiarity of a friend or family member, and that kindness meant more to me than she probably realized. I absolutely love my CLE 300 and feel confident that I chose the right vehicle and brand for me. This purchase represents more than just a new car. It feels like an exciting step into the next chapter of my life and a reflection of how hard I have worked to get here. The entire team made the experience meaningful and memorable, and I highly recommend them.
• LM

  Luis “Marty” Martinez

  Aug 17, 2026
  5.0
  I had an excellent experience working with Theo while purchasing my GLS 450. I originally went to the dealership to look at a different GLS that I really liked, but there were a few exterior details that just weren’t for me. Instead of trying to convince me to settle for that vehicle, Theo took the time to show me around their inventory and introduced me to another GLS—even though it was still in the process of being repaired. That ended up being the one I purchased, and I couldn’t be happier with my decision. What really stood out was Theo’s patience and commitment throughout the entire process. Because of my schedule, the only day I could make it to the dealership was actually his day off, and he still came in to work with me. To make matters worse, traffic turned what should have been about a one-hour Uber ride into a two-hour-and-15-minute trip. Theo waited for me and never made me feel rushed or like I was inconveniencing him. But probably the thing I appreciated most was that Theo and the dealership treated me as a Mercedes-Benz customer, not simply as someone buying a used car. They took the time to make sure I understood the features and technology in my GLS, even though I wasn’t purchasing a brand-new vehicle. They even presented the keys in a gift box, which was a small detail but made the experience feel special. We received that kind of treatment when we purchased our BMW new, but I didn’t receive it when I previously purchased a pre-owned Mercedes-Benz from another Mercedes-Benz dealership. Theo was friendly, knowledgeable, patient, and genuinely interested in helping me find the right vehicle rather than just making a sale. That level of customer service made the entire experience memorable. I absolutely recommend asking for Theo Vamos if you’re shopping for a Mercedes-Benz. And Theo, if you happen to read this—thank you for helping me find the right GLS 450. I’m loving it!