Enterprise Rent-A-Car

Reviews

• JJ

  Julez jade

  6 days ago
  5.0
  i had a great experience, they were quick but thorough. the car was great and had no issues, very easy and smooth process. i’m very satisfied with my experience here
• CC

  Chris Campbell

  Aug 27, 2026
  1.0
  One of the worst experiences I’ve ever had with enterprise. I had an appointment set up with them to pick me up at the dealership. I sat around for 30 minutes waiting for someone to show up. I called the location three times and all three times they hung up on me. I jumped in my car and drive to the location while still on hold, one person was helping a customer the other two were sitting there laughing playing around. I advised I was waiting for a pick up they quickly got on their feet and apologized. I said I need to be picked up at the dealer as I originally asked for. They told me to drive to the dealership and they will be right there. I asked how long until they arrive, he said 10 minutes tops. I waiting another 35 minutes for them to arrive after calling the supervisor and complaining. As I waited no one still showed up after 20 minutes passing by. Called back the front desk person Veronica said they would not be arriving to pick me up because it was out of there location and another branch would need to get me. She never once said that she said she would have someone right over. He said she transferred my ticket to someone else. The customer service in that building is by the worst. Speaking to the other branch, they said they hear a lot of complaints about that location and how it is ran. Stay away from this location at all cost, they need mature aged management to get the kids under control.
• NS

  Nicole Smoot

  Aug 27, 2026
  5.0
  I had a great experience with Enterprise Rent-A-Car! The employees were very friendly, professional, and accommodating. They made the entire rental process easy and pleasant. The car was very nice, clean, and well-maintained. I truly appreciated the excellent customer service and would definitely rent from Enterprise again. Highly recommend!
• CW

  carla w

  Aug 25, 2026
  5.0
  Excellent Customer Service. The Agent made it easy for me to drop off my rental with my 11 month old in the car. I didn’t have to take him out of his car seat to go inside, he checked the vehicle in outside which I really appreciated. The staff also gave us a ride home. I only rent from Enterprise and it’s been that way for years.
• DS

  Debbie Solorzano

  Aug 1, 2026
  1.0
  I made a reservation the day before for the Enterprise location in Owings Mills. My pickup time was scheduled for 9:30 a.m. on August 1, 2026, and the website indicated that the vehicle I selected was available. I arrived early at 9:00 a.m., but after waiting for over an hour, I was told the only vehicle available on the lot was one I didn’t want, so I declined it. From the moment I walked in, the location seemed extremely disorganized. I ended up spending nearly two hours there, which is the longest I’ve ever waited at an Enterprise location. Customers had no idea where to stand or who was being helped because there was no clear check-in process. People were scattered throughout the office, and no employee acknowledged customers as they walked in. The only way to know whether someone had been helped was by asking the people around you. This location would benefit from better organization and clearer staff responsibilities. Some customers were in and out within 10–15 minutes, while others, including me, waited much longer with little communication about the delay. I would not recommend this location if you’re reserving a specific type of vehicle, as there’s no guarantee it will actually be available when you arrive. If you’re comfortable taking whatever vehicle happens to be on the lot, your experience may be different. Overall, the service was slow, the operation felt unprofessional, and the customer experience needs significant improvement. Management should focus on improving communication, organization, and ensuring reservations are honored whenever possible.