TOM WILSON INC

Reviews

• MK

  MC Kim

  Feb 15, 2026
  1.0
  80 y.o. woman went in to get estimate for a wiper issue. They said there was a mice issue and charge $90 for that diagnostics and told her that it would cost $800 to replace the wiper motor and linkage. We took it home and opened it up. Didn't look like they even opened it up as it was full of debris. Don't mind I understand it was an estimate, but to charge someone $90 and not even opening up the compartment to see what needed to be done? That's just blatant neglect!! Unfortunate to see this happen in Olney, MD. 2nd Reply: Well kinda a too late to say you will look at it now? I opened it up and cleaned out the inside and had use a plier to gently SNAP back the link that came off. We paid you $90. You should have done that then.
• LD

  Lupita Diaz

  Feb 3, 2026
  5.0
  I rarely write reviews but I was pleasantly surprised with the wonderful and speedy expertise service. Scott and Ryan were extremely through in explaining everything to me and giving me very reasonable pricing. The first time I took my car I needed new tires and they were able to get me in the same day and gave an honest and reasonable estimate. The second time I took my car in for multiple issues with brakes, rotors and muffler. As a woman I felt very respected and was given very thorough sincere service. I will definitely bring my car here for any other needs.
• SF

  S Fisher

  Nov 21, 2025
  5.0
  I took my vehicle in because I misread a indication light thinking it was a check engine issue. They got my car in promptly and discovered that it was not a check engine light but a low tire pressure issue. They were honest and explained that there were no issues and checked all four tires to ensure there were at the proper pressure. I truly appreciate there professionalism and patience. They certainly have my Family and Friends as customers for life. The folks at Wilson Tire(goodyear) went above and beyond and I'm extremely grateful.
• NS

  Nate Schley

  Feb 28, 2016
  5.0
  I've been taking my cars to this shop & their shop in Germantown for tires and maintenance for over 20 years. Both places are equally well-run. While they haven't always given me happy news about what needs fixing; I have always been content with their service. I've *never* had a problem with their service or their staff at the front counter. Nor have I *ever* gotten that "dealership" feeling -- that feeling of having overpaid or been taken for a ride. In the years I've come here, I've seen precious little staff turnover, which is a 2ndary indication of the organization's quality.
• GL

  Glenn Lowe

  Jun 28, 2014
  5.0
  I have been taking my car and my family has been taking their cars here for years. Trustworthly shop that makes things right. I had a dispute about my car when the steering wheel came back crooked after an alignment and Ryan, the manager, made things right. He asked me to mark the steering wheel where I would like it to be and I dropped the car off and it came back perfect. A little adjustment to make it perfect and really showed that Ryan is about customer service. Something that is harder to find nowadays with mechanic shops. Will be returning for any work I can't do myself on my cars.

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