Timbrook Ford of Oakland

Reviews

• BB

  Brenda

  Jun 29, 2026
  5.0
  Wonderful staff especially Rob, he really went to bat for my granddaughter when she experienced issues with the car that was purchased from them! I highly recommend dealing with this dealership for your car needs!
• AM

  Andrew Meador

  Jun 12, 2026
  5.0
  We have only bought one vehicle from them about 5 years ago, but that all went smoothly. The recent event the inspired this review was a service issue. We have been in a very tight financial situation for a little while now, and the vehicle we bought went haywire on us. MANY symptoms. No: dash controls (NOTHING), AC controls, blinkers, high-beams, power steering, windshield wipers, etc... plus a constant power draw that way killing the battery within a half to full day. We worked with local mechanics to try to resolve the problem as we were REALLY avoiding going to the dealer as it was out of warranty and our experiences with other dealer in the area had proved to us that they would rake us over the coals for every thing they could charge us for and we just didn't have the money to deal with that. After replacing the battery, alternator, and another part - checking all the fuses, internet searches, AI discussions, etc... It was still in the same situation. The last resort was the dealer as the local shops had no more ideas of what to do to get it working right. We broke down and limped it over to Timbrook for an appointment we setup. They had already pulled reports data from the car that is uploaded to their systems before we even got there. The tech listened carefully to everything that had been done, symptoms, patterns I had seen, etc... He worked through the huge report and noticed something on there that correlated with the information I had given him - pointed in a direction to root into. It was a multi-network breakdown - not just one control module (there are many on these cars now days). He discussed it with another tech who recognized a pattern they had seen before - the remote start module! They way that the 3rd party remote start module interconnects into the system - it puts itself in the communications pathway of multiple control modules/networks and when they fail - can cause multi-network - multi-control module breakdowns - including drawing down the battery while off. They simply pulled out the aftermarket remote start module - and everything came up! A few tweaks later and it was good as new! On top of that - we still had Ford Points from buying the car and some oils changes and such and it fully cover the charges they made. They didn't jack me around with every fee they could come up with and kept the charges very minimal. Possible to help as they knew out situation. Had I taken it here in the first place - it would have saved us weeks and hundreds of dollars. BUT, I also KNOW that other dealers would have cost us a lot more - just in insane initial diagnostic fees before even touching anything. I was worried we would end up with our car stuck there until we could figure out how to pay for the repairs - and instead came out a couple of hours later with our car working again after being down for over a month! I'm VERY pleased with the Service Department there and the tech that worked on it for us. He was a good listener and applied what he had heard with the attention to details that solved the problem quickly with the added experience of the other tech that he consulted instead of just digging around. I'll not make that mistake again next time there are any issues.
• MM

  marylandranger

  Jun 11, 2026
  5.0
  Very comfortable small town experience.
• DD

  Darrick Dove

  Jun 5, 2026
  5.0
  Took great care of my truck and myself
• IL

  Ian Long

  May 16, 2026
  5.0
  Easiest vehicle purchase I’ve ever made. Robbie Berry was a pleasure to work with. Not only was he fair, he made sure to ease my mind of any concerns I had the entire process. I’ll gladly refer him to anyone looking for a new or used vehicle.

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