Century Ford of Mt. Airy

Reviews

• BY

  Brian Yambor

  4 days ago
  5.0
  I remotely purchased a Transit 350 Service body with salesman John Preis and F&I Mike. I traveled to the dealer, walked in, signed paper work, checked out the vehicle and walked out within 30 minutes. First time purchasing a ford and or a commerical vehicle, Great stress free experience.
• GG

  Gracie Graf

  5 days ago
  5.0
  I recently bought my first car, a Ford Bronco, from Century Ford of Mount Airy, and I couldn’t be happier with the experience. Everyone at the dealership was friendly, welcoming, and made the whole process a lot less stressful than I expected. Thank you to Paul Palak for being awesome to work with. He was patient, answered all of my questions, and never made me feel pressured into anything. He really made sure I was comfortable and excited about my purchase. Joe Wilson in finance was also great. He explained everything clearly, made the paperwork easy to get through, and helped make the whole financing process simple and stress-free. The dealership itself is really nice, clean, and has a great atmosphere. From start to finish, I felt like they genuinely cared about making sure I had a great experience. I’m extremely happy with purchasing my ford bronco and for the experience I had for being such a positive one. I definitely recommend Century Ford of Mount Airy, especially if you get the chance to work with Paul and Joe!
• BS

  Bob Sommerville

  Jul 3, 2026
  5.0
  SUPERCALIFRAGILISTICEXPIALIDOCIOUS! Yes. That good. Anyone in the area looking to buy a car or have theirs serviced, should go to Century. Our Escape Plug in Hybrid has been serviced since buying and recently had a recall serviced at home. We were on a trip and had an issue created by a bad road. Donald at service squeezed the car in without an appointment, fixed the issue with a very low cost. We were looking to buy a new Escape Plug in Hybrid, but Ford quit making them. Alex in sales, searched diligently to find one with our requests, but it was like looking for a needle in a haystack. Highly recommend Century Mt. Airy.
• ZS

  Zach Strouse

  Jun 17, 2026
  4.0
  UPDATE: I am updating my review because Bill personally reached out to better understand my concerns and dissatisfaction with my last service experience. He took the time to listen, discuss what happened, and explained that my feedback would be used as a training opportunity for the team moving forward. As I mentioned in my original review, my previous experiences with Ford of Mount Airy for oil changes and routine maintenance have generally been positive. My frustration stemmed from receiving a large repair estimate for issues that were ultimately not fully confirmed, then spending $1,600 elsewhere only to be told that some of the recommended repairs may not have been necessary. That’s understandably difficult to hear as a customer. To Bill’s credit, he understood where I was coming from and acknowledged that there were areas where the process could have been handled better. I appreciate that level of accountability, which is becoming increasingly rare these days. While I’m still disappointed with how this particular repair visit unfolded, I do appreciate Bill taking the time to personally address my concerns rather than simply dismissing them. Customer service after the fact matters, and his willingness to listen and learn from the experience is the reason I’m updating my review. Below is my original review: I was very disappointed with my most recent experience at Ford of Mount Airy. I brought my Ford Expedition in because the air conditioning was not blowing air through the vents. You could hear the system running, but little to no air was coming out. I used their valet service, which picked up the vehicle and brought it in for diagnostics. After the inspection, I was told the A/C compressor and rear evaporator needed to be replaced and was quoted approximately $3,300. Before proceeding, I got quotes from two other reputable repair shops. Both quoted around $2,300 for the recommended repairs, so I chose a local shop I have trusted for years. When they replaced the compressor, they discovered the airflow issue still existed. After further inspection, they found the cabin air filter was completely soaked with water and full of debris, severely restricting airflow. This was never mentioned by Ford, nor was it included in the inspection report or estimate. The shop also added dye to the A/C system and recommended waiting before replacing the rear evaporator to confirm whether it was actually leaking. Thankfully, they were honest and advised against spending additional money on a repair that might not be necessary. What concerns me most is that Ford’s diagnosis led directly to a costly repair recommendation without identifying the clogged, water-soaked air filter that was contributing to the original complaint. Had the other shop not taken the time to investigate further, I could have spent thousands more on repairs that may not have been needed. To make matters worse, when my vehicle was returned, some of the interior trim pieces that had been removed during the inspection of the rear evaporator were not reinstalled. I do want to recognize Bill, who went above and beyond by coming out after work on a Friday to put everything back together before my wife left for the weekend with our children. His customer service was greatly appreciated. For balance, I will say that previous visits for routine maintenance and oil changes on my Bronco and Expedition have been fine. However, this particular experience left me questioning the thoroughness of the diagnostic process and the repair recommendations I received. When I later called to ask why the air filter issue was never identified or mentioned, I did not receive a clear explanation. Unfortunately, based on this experience, I have lost confidence in bringing major repair work to Ford of Mount Airy.
• RT

  Raquel Treuting

  Jun 8, 2026
  1.0
  Horrible customer service. My mother-in-law brought her vehicle in for a misfire concern and an oil change. Not only did they charge her to install an engine air filter she had in her car—a service that typically takes only a few moments, cabin filters are charged —but they completely failed to address the main reason she brought the vehicle in: the misfire. She specifically asked them to diagnose the issue and was told they couldn’t because they “didn’t have a Jeep tech to diagnose it.” On her drive home, the vehicle began misfiring severely and ultimately broke down. To make matters worse, I called and left a voicemail within 24 hours of the incident and never received a return call. It has now been three weeks with no response. What is especially frustrating is that I work in the automotive industry and run an auto service center myself. ( an hour away) Had they simply been upfront and told her they couldn’t properly diagnose the vehicle that day, we would have gladly scheduled another appointment and made sure there was time to address the issue correctly. The lack of communication, failure to address the customer’s concern, and complete absence of follow-up made this a very disappointing experience. I would not recommend this business based on the service we received.