Valvoline Instant Oil Change

Reviews

• DB

  D B

  Oct 31, 2026
  1.0
  I received an oil change, transfer case flush, and air cabin filter replacement. Drove home about 10 miles, Didn't drive anymore until to the following day. A rattling sound coming from the air filter and a burning smell in my car. I am a 10+ year customer never had a problem until now. Not happy.
• LC

  La'Tisha Crawford

  Oct 31, 2026
  1.0
  I visited this Valvoline location on Saturday, October 31, 2026, for an oil change and several filter replacements. Shortly thereafter, I noticed something hanging underneath my vehicle that was not present prior to my service. I returned to the same location today, November 2, seeking clarification and a resolution. The technician informed me, “We noticed your splash plate is hanging from your vehicle.” I explained that I had just received service at this exact location two days earlier and that nothing was hanging from my vehicle beforehand. Rather than addressing my concern, the technician responded, “So, you’re not getting an oil change?” This response was both frustrating and unprofessional. Active listening and customer service should be fundamental expectations, especially when a customer returns with a potential issue following a recent service. Although the technicians secured the splash plate, I was then informed that it was slightly torn and that the damage could have resulted from rocks or normal driving conditions. My concern is simple: My vehicle did not have this issue before my October 31st service. While I understand that damage can occur for various reasons, the timing raises legitimate concerns about whether the splash plate was properly secured following my oil change. I am extremely disappointed with the lack of accountability, attentiveness, and professionalism demonstrated during my return visit. Customers should be able to trust that their vehicles are serviced properly and that any concerns arising immediately afterward will be taken seriously. I expect Valvoline to review the original service, investigate this matter, and take appropriate corrective action rather than dismissing a legitimate customer concern.
• TG

  Tiamesha Greer

  Oct 24, 2026
  5.0
  Super fast and knowledgeable. Took my Audi to an expensive shop to have it maintained. Come to find out, they weren’t changing the filter, which led to an oil leak. The assistant manager, Harmony and a few others were super professional and the customer is top tier. Will be back.
• MS

  Michelle Snowden

  Oct 20, 2026
  5.0
  As soon as i pulled up I was greeted and their customer service was amazing the workers who worked on my car was Tay and Eric. Both of them were outstanding they walked me through each step they were doing and they also checked my car and let me know i needed a new filter. I've said this before I will never go to any other shop to get my oil change. Valvoline will always be the place i go too and I will definitely recommend my family and friends to this location
• AE

  Alvina Eaton

  Oct 19, 2026
  5.0
  I had a great experience at Valvoline! The staff was friendly, professional, and knowledgeable. The service was quick and efficient, and the team made sure everything was taken care of. I really appreciated their excellent customer service and attention to detail. I would definitely recommend this location and will be returning for future oil changes! Tay, the store Manager, and the staff helped me. Thank you all!

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