Enterprise Rent-A-Car

Reviews

• TJ

  Tribe of Judah

  3 days ago
  5.0
  Great experience! The agent that handled my rental doesn't work there permanently. He floats from different locations as needed. I apologize for forgetting his name. When I say, respectful, courteous, kind, and exceptional customer service care that's him. I wish we could keep him at this location. Thanks for making the rental process simple, quick and easy sir.
• WT

  Whitehurst Troy

  Apr 30, 2026
  5.0
  Amazing customer service. Showed up as a walk in and waited to be helped while a customer was complaining. Kayla was amazing. She remained patience as professional throughout the long encounter. My wife and I were very impressed with the composure and professionalism she displayed. I couldn’t have done it that well. Hats off to another employee, Derrick. When I rented a car a couple weeks ago I was planning to walk home. Derrick volunteered to take me home. Talk about going above and beyond.
• BG

  betty guss

  Apr 29, 2026
  5.0
  It was great. Everyone was helpful and friendly
• KC

  Karen Clark-Reddon

  Mar 30, 2026
  5.0
  At Enterprise Lexingtion Park, I am always treated like a VIP. The pick up and return service is simple, fast, and thorough. No issues and a positive experience every time.
• SF

  Stephanie Freeman

  Mar 13, 2026
  1.0
  While the cars are clean, it is almost impossible to obtain a car or even the one you want. On Monday, a reservation was made for an SUV. The next day, I was supposed to be picked up and taken to the Lexington Park location to obtain the SUV that was reserved. I called Enterprise after waiting for 30 minutes only to be told I live "too far," there is no car available and there may not be one until the afternoon or Wednesday afternoon. The employee stated he would call me when a vehicle was ready, however, I would still need to find a way to get there. By Wednesday evening, I still have not heard from Enterprise. I called insurance (who set up the reservation) Thursday and informed them of what had transpired over the couple of days prior. The claims rep spoke with Enterprise, and, according to the rep, Enterprise had documented in their system that I was in a vehicle already - hence the no phone call. Enterprise called me Thursday late afternoon shortly after the call with insurance. I was able to set up a reservation for Friday (today) at 11. Upon arrival, no vehicle was ready. Not only was no vehicle ready, they did not know when they would have an SUV again. I was asked if a Camry would be okay, and I agreed. Some time has passed (maybe 10 minutes), and they have a Corolla ready for me. I did express my displeasure with the vehicle and frustration about this not being the vehicle i reserved or agreed to. (Please keep in mind I had a Tesla Model 3 Preformance involved in an accident, and the rental is supposed to be the "equivalent" of that). After some conversation, I was told the Corolla was my only option, and I could continue to call back periodically over the rental term to see if another vehicle is available. I am very unhappy with my experience. A reservation was made for a vehicle, yet it was never available even after making TWO reservations several days apart. I understand vehicle supply may be limited, however, reservation should not be allowed if there are no vehicles available. Its that simple - If you do not have a vehicle, do not allow people to make the reservation for said vehicle. On top of that, I am completely blown away by the lack of communication. I should have been informed no one was coming (I even took off work to make sure I was available for the pick-up time), and again, the reservation should have never been made if the service was unavailable (referring to me being picked up). I am so incredibly displeased with my experience thus far. I am completely baffled by the way business is being handled, and the lack of organization. It makes a difficult situation even more difficult when I thought the rental was going to be the easy part.

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