National Car Rental

Reviews

• EA

  Enrique A

  Aug 24, 2026
  5.0
  Always clean cars. Great selection and availability. Shaniera provided wonderful customer service today! You guys are absolutely great!!!
• AS

  Alexandria Spencer

  Aug 14, 2026
  1.0
  I had an extremely disappointing experience with Lance, a manager at the National Rental Car location at the BWI Airport Rental Car Center. When I asked whether there were any other vehicles available, his response was unnecessarily rude and dismissive. He told me, “You can look over there and look back over here. It doesn’t matter how many times you look, it doesn’t change the fact that you’re not getting one of those.” I was pleasant and even apologetic that I had interrupted him just as he took a bit of his food. As opposed to matching his negative energy I told him I would just cancel and his response wa “oh well do that then” So I did That is an unacceptable way to speak to a customer, particularly coming from someone in a management position. I currently work in Learning & Development within the automotive industry, with a strong focus on customer experience, guest engagement, and service standards. I understand that inventory limitations happen. I also understand that an employee cannot produce a vehicle that simply is not available. What I do not understand is why a reasonable question from a customer needed to be met with hostility, sarcasm, and an attitude that was anything but guest-centric. I also have Executive status with National, and this interaction came after I had just gotten off a four-hour flight from Salt Lake City. I only needed the vehicle for two days because I have another flight leaving Monday morning for Texas. After a long travel day, dealing with that kind of unnecessary attitude over a simple question was ridiculous and made an already tiring day even more frustrating. Ironically, looking again did change something: it changed whether National got my business. I canceled my reservation and chose not to rent a vehicle from this location. Managers set the tone for the customer experience and for the employees working under them. Based on my interaction with Lance, National should seriously evaluate the level of service and professionalism being demonstrated at this location. A simple, respectful explanation would have been enough. His attitude made the decision to take my business elsewhere very easy. Please keep in mind I rent weekly thru national.
• MM

  Mindi Martin

  Aug 10, 2026
  5.0
  The team in Baltimore as well as the team in Pittsburgh were both really great. Also the car was in good condition and clean and really great to use for our trip. Thank you!
• DP

  David Phillips

  Aug 3, 2026
  5.0
  National makes me feel guilty. While people are standing around at the desk, I am choosing a car and driving away. Got to drive a Nissan with 600 miles on it. National is so easy to use, I'm sure that other car rental agencies will soon copy their business model.
• NK

  Nazim Khan

  Jul 29, 2026
  1.0
  First, let me say that I rent from National a lot for the year. In fact every rental, unless they are sold out, is booked via National or Enterprise. I have never been treated worse than I was at this location. I had to get a vehicle on 7/5/2026 due to a flight cancellation and reserved one as I usually do through the app. Upon getting to the vehicle selection area, it is discovered that they don't have any pick up vehicles. The nice employee in the booth that night called and was able to get them to bring one down for me but it was taking awhile. While waiting he said that I could pick anything parked in the emerald or executive aisles, as I'm executive elite. I noticed a Genesis GV70 parked down the aisle. I started to getmy bags loaded into the vehicle and the employee asked where I got the vehicle from. I notified him that it was parked here by the people bringing vehicles over. He said that they shouldn't have done that but that it was fine. After getting all of my luggage inside of the vehicle, my wife and kids, an African American manager came over and told me that I can't have the vehicle and that I would need to get my stuff out. This is late at night after flying all day and having delays. I told him that the vehicle was parked down the aisle and I was told I could have it, which was the truth. He proceeded to very rudely say that he doesn't care what I was told and that he is telling me that I can't have the vehicle. He told me that I needed to remove my luggage from the vehicle now. I had to pull my family and all of my things out of the vehicle after taking awhile to figure out how to fit it all. He didn't apologize or offer anything remotely in the way of apology for the situation or for being extremely rude. As soon as I got the last bag out, he drives the vehicle off without saying anything or waiting. I don't recall his name but he shouldn't be in charge of anything. It is my opinion that he is the worst manager I have encountered in all of my years renting with National. He should be written up or fired if that's how he treats customers. He didn't care how much I rent a year or what the situation was, only that he had the authority to make my night even worse than it was. If this was my first time renting with National it would have been the last. I will not rent from this location again. While the booth employee the night of 7/5/2026 was great, the manager was the bottom of the barrel. I have already stopped several people from renting with National at this location and will continue to do what I can to ensure more do the same. If only I could recall his name, I could put it in the review. I'm sure the location can look up who was working the night of 7/5/2026 around 10:00-10:30 and get his name very easily. I'm was so disappointed in National that I contemplated switching all of my yearly rentals to Hertz or Budget/Avis. While I haven't made the switch yet, it is still within the period that I am thinking about it heavily. I hope this review helps others from having a similar experience as I did. If the manager at the location see this, you have a power authority complex and should not be anywhere next to customers. Learn to treat people better and take a course on hospitality because it is obvious you shouldn't be in your position.

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