Enterprise Rent-A-Car

Reviews

• EE

  Erin

  2 days ago
  5.0
  Enterprise saved me from being stranded at midnight when Hertz had no cars available (even though I had a reservation). From start to finish the Enterprise employees were wonderful and everything was so simple. Thank you Enterprise!
• MW

  Michael Wilson

  May 3, 2026
  4.0
  I recently rented at the BWI location and I love the new skip the counter process. I was in a vehicle in a matter of minutes after entering the rental facility. Be advised that they no longer conduct customer walk arounds, and the covered parking garage is not very well lit, so be sure to check for damage on the vehicle before you drive out. Other than that, the rental experience has really improved since the days of standing in line at the counter.
• AH

  Amanda Heiser

  Apr 30, 2026
  1.0
  I had a very frustrating experience with this location. At pickup, the employee was pushy about adding insurance and made me uncomfortable when I declined. We were also told to just pick a car without much guidance or review. Something didn’t feel right, so I took a video of the vehicle before leaving. When I returned it, the employee told me everything looked good. Days later, I was contacted by corporate about a damage claim saying I caused bumper damage and even that I had said I “backed into something,” which is completely untrue. That never happened and I never made that statement. It honestly felt like I was being blamed for damage that was already there. The only reason this didn’t turn into a bigger issue is because I had that video proving the damage existed before my rental. After I submitted it, the claim was suddenly closed with no charges. I’m glad it was resolved, but the situation was stressful and concerning. I would strongly recommend documenting your vehicle before leaving, you may need it.
• RC

  rafael colon

  Apr 29, 2026
  5.0
  I had a great experience with the team at BWI, Perry, Mike, AJ, and Justin. They went above and beyond to get me in and out with no worries. And I want to add that i had blast with them, a real fun group. Especially Aka's Tom Cruise and David Spade. Thanks guys. Rafael.
• KK

  Kimberly

  Apr 27, 2026
  4.0
  I'm very satisfied with the car and service. My complaint is they offer the fill up service without telling you the car is hybrid and little to no gas is used. This knowledge would've changed my mind with the optional purchase. I will file a complaint with corporate.

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