Enterprise Rent-A-Car

Reviews

• MD

  M D

  Aug 26, 2026
  5.0
  8/26/2027 6:15PM Unbelievable customer service I met Emerson to check out my car. He was super friendly and in his generation not many people are nice friendly smile and make you feel great. He took care of everything. Then when I went to get the car, I met Brian he greeted me with a smile, gave great eye contact and took me to my car and they’re just very nice personable guys. They will do great in the enterprise management system just because they’re so nice and personable. They know what it’s like to treat an old man nice. I’m so pleasantly surprised because in the past I haven’t had great experience. It’s all attitude and these two guys have an excellent attitude.
• RJ

  Rowan Quinain, Jr.

  Aug 26, 2026
  5.0
  As an Army Soldier I was in Baltimore recently on official orders and my team and I borrowed a rental from this Enterprise. Everything went smooth with the actual rental, and my name was not on the agreement, so I do not have much to say about the rental itself. However, my real involvement as well as the reason for writing this review came after we returned the rental. Again, it was a smooth process. However, about an hour after we returned the rental, I realized I left my umbrella in the trunk. I immediately filed a lost item report on Enterprise's website; the umbrella was a valuable and irreplaceable one from my travels so I was very keen to get it back. I then quickly exited the airport and went out from security to take the shuttle to the facility to see if my umbrella could still be recovered. Unfortunately, the car was gone and had been taken to their cleaning facility which was not open to the public nor able to be accessed easily. I had to return home without my umbrella and hope and pray that the facility would be able to send it back. Lo and behold, LESS THAN 24 HOURS LATER, I received a notification saying my umbrella had been found. Although I'm out a few bucks paying for shipping, I now have my beloved umbrella back in hand. I just wanted to say thank you SO much to the BWI Enterprise customer service as well as the lost-and-found team and the cleaning team that quickly ensured that this umbrella was returned to me. Lesson learned for next time, but thank you!!!
• MS

  Michelle S.

  Aug 18, 2026
  2.0
  Picked up from BWI on 8/10 for a 6 day rental. The staff helping me in the garage were extremely friendly, so pickup was easy. Unfortunately the garage is dark and when you have a minivan, it’s hard to see everything. I arrived home and started folding seats to load luggage. Food particles started falling out of the seats and it just kept getting worse. Spills, used bandaids (health hazard), sticky substances. We were on a time crunch and had to hurry but first had to clean the car to even feel comfortable loading our own children. I called enterprise immediately and was told I could go and hope they had another car, but they would note my complaint when I told them I didn’t have time. That evening at 11pm I received a call and voicemail that they apologize and let them know what they could do. The next day I received a text “sorry for the condition of your car, we will issue a $50 credit.”. I returned the car Sunday at 3pm, received my receipt by email Tuesday at 3am, and NO credit. I then had to contact the chat feature to receive help and they issued $90. Considering enterprise would have charged me $150-$250 for extra cleaning, not exactly sure that’s fair, but alas. . I’m just extremely disappointed. Between all rental companies, I rent upwards of 20-25 cars a year for work and personal, and this is the dirtiest one I’ve ever received.
• JF

  Jeanne Friedlander

  Aug 11, 2026
  5.0
  I had such a great experience with Enterprise, especially because of Jack and Logan! I was renting a car last minute while dealing with a family emergency, and Jack was incredibly friendly, patient, and helpful from the moment I walked in. He even sold me on the Enterprise rewards program! Logan then helped me find the right car and explained everything so clearly that I felt completely confident with my choice. Both of them made a stressful situation so much easier. I’ll absolutely be using Enterprise again because of Jack and Logan. Enterprise should be proud to have employees like them — and I really hope Jack is recognized for his outstanding customer service ⭐️⭐️⭐️⭐️⭐️
• YM

  Yousef Miller

  Jul 30, 2026
  1.0
  I am extremely disappointed with my experience at this Enterprise location. My mother and I believe she was treated unfairly and experienced what appeared to be racially discriminatory behavior from a young white male employee. When my mother arrived for her reservation, the employee initially said he could not find it. She provided the reservation number, which resolved that issue. She then attempted to pay using my father’s credit card, but the employee stated that was not allowed. My mother offered to provide her identification, license, and proof that she and my father are married, but he refused to assist her. We then drove 30 minutes to pick up my father and bring him to the location so the rental process could continue. After arriving, the employee again went through the process and requested my father’s driver’s license. My father is 67 years old, visually disabled, and does not drive. My mother explained that she would be the driver, but the employee still refused to rent the vehicle to her. I was present during the initial interaction and noticed the employee’s body language and attitude toward my parent. I stepped away because the interaction was upsetting to protect my mental health. After hearing about the second interaction, my concerns about how they were being treated were reinforced. My parents ultimately left and rented from Avis next door instead. I encourage anyone considering this location—especially Black or Muslim customers—to be aware of our experience and consider whether this is a company they want to support. I hope Enterprise investigates this situation and provides better training to ensure all customers are treated with respect and fairness. Edit: My mother wanted to contact customer service during this situation to address what happened. The employee’s actions did not appear to align with company policy, and customer service confirmed that the situation should not have been handled that way. However, my father wanted to avoid further confrontation after the experience and decided it was best to leave. We chose to take our business to Avis next door instead.

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