Sheehy Volkswagen of Hagerstown Service & Parts Department

Reviews

• LB

  Laurie Bachtell

  Jul 1, 2026
  1.0
  Interesting how a small oil leak would require a $3,100.00 repair. Received a text after picking up my 2022 Atlas with 65,000 miles that they are interested in purchasing it back! I'm totally thinking they have a scam going on with charging astronomical fees for a repair so that you'll trade your vehicle. On the trip home, my oil started to really leak so I had to add more oil. Apparently, while they had the vehicle, it added more damage to the leak. Still charged me over $200 for just looking at the leak. Taking it to another shop for repair at at a much cheaper cost.
• BT

  B Trav

  Jun 17, 2026
  1.0
  Horrible shop, service advisors are good and professional but the service is atrocious, had my oil changed and car returned to me, stopped at the store on the way home and noticed a pool of oil under the car and had to go back. Who does an oil change and doesn't check for leaks? Amateurs, that's who, not technicians. Also had a major repair $3K plus, and just outside of warranty started having issues, another mark of a bad shop, no interest in working with me to rectify the problem. If I could give them a quarter star I would have. Bad move by Sheehy in acquiring this business, not likely to make anyone any money.
• KC

  Kristi Clippinger

  Feb 7, 2026
  1.0
  Going to start out saying our service advisor, Gerald, was very pleasant to deal with as well as the loaner coordinator Frank. That's about where it ends. We took our car in for a severe misfire. It was put down for a check engine light and all they did was plug in to a code reader and saw a code for a turbo. They used our entire extended warranty on that and we still had to pay $750 out of pocket. Called us and told us it was fixed and I asked if they test drove it before we signed paperwork. They clearly did not as it started doing the same thing we brought it in for. Took it back and was told we would have to pay another diagnostic fee unless we got the work done there. They scoped it and said it was due to carbon build up on the intake valves. We played a walnut blast. Then they said the valve wasn't seating and they said they scoped it and confirmed it was bent. This was going to be a $7700 repair on top of the $5750 (for the turbo I'm not so sure even needed replaced at this point) they had already gotten for the same issue. I asked them twice to not appraise the car on this phone call. I called a local mechanic and described the issue to them which resulted in us going to pick the car up as I no longer felt comfortable with them doing the work. We got it home and discovered they stripped the bolt for one of our coil packs. We also discovered broken plug housings that when we fixed it fixed almost the entire problem. So the car is currently at a local shop that is tracking an electrical issue because they did confirm that it does not have a bent valve. So if we had okayed them to replace the cylinder head it still would not have taken care of the issue. They did only charge us $300 for the walnut blast when we picked up. We took the car to Sheehy because we trusted that it was in the best hands as we had a wonderful experience at the collision center for deer damage previously. We learned this is not the issue and they will take shots in the dark regardless of cost to their customers.
• NM

  Nate Miller

  Apr 18, 2024
  1.0
  Needed work done on a Routan minivan with a bad fuel pump or fuel pump relay that required a dealer level scanner computer. Made the appointment just fine and had to take a day off of work. Brought it in and the service tech said they can’t do anything because a Routan is 90% Chrysler Town and Country with a WV badge. Was referred to Fitzgerald CDJR. Why couldn’t the person making this appointment let me know this and i wouldn’t have wasted a day? The service tech was very nice and apologetic which was appreciated.

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