Enterprise Rent-A-Car

Reviews

• KC

  Karen Creswell

  6 days ago
  1.0
  The insurance company made arrangements for a rental while my car was at Fitzgerald for body work. My husband & I dropped our car off, Fitzgerald called Enterprise to pick us up, waited a long time before someone finally answered, was told someone was on the way. After a half hour Fitzgerald tried 4 more times before getting through and were told someone should be there any minute. After waiting for 2 hours Fitzgerald had one of their technicians drive us to Enterprise. They said it happens all the time. Saw 3 young folks at Enterprise trying their best to keep up with the people coming in and constant phone calls. It would be easy to blame them for this bad experience but they were trying their best and apologetic for the shortcomings. Shame on Enterprise for failing to provide their hard working staff with enough support to meet the needs of their customers.
• SG

  S G

  Aug 24, 2026
  5.0
  This location is, by far, the best service that has offered unwavering exceptional customer service experience. The level of service is phenomenal and intentional—management got it right at this location and continues to offer a great model of how customer satisfaction and engagement equals customer loyalty. Thank you! Signed, A repeat customer!
• EP

  EDGAR J PIMENTEL

  Aug 19, 2026
  1.0
  Customer Experience & Management Concern I’ve been a customer at this location for almost two years and have rented vehicles regularly. I’ve had many excellent experiences, especially with Andy and his team at the Route 40 Frederick location. Unfortunately, this experience was completely different, primarily because of a young blonde woman who identified herself as the manager. “ I apologize that I do not know her name” I arrived around 11:30 a.m. to pick up an SUV and explained to the young gentleman assisting me that I have an established membership and almost two years of rental history. I later learned he was still in training, which I completely understand. What I did not appreciate was the way the blonde manager handled the situation. In front of me, she instructed him to repeatedly verify my identification and credit cards, despite my established membership and rental history. I have absolutely no problem with legitimate security procedures. My concern was her attitude, the way she spoke to the employee about me, and the way the situation made me feel as a customer. I am a Latino business owner with established businesses and high premium business credit cards, including Black American Express cards. The interaction made me feel unnecessarily questioned, embarrassed, and as though I was being treated differently because of my background. I cannot say what was in her mind, but that was honestly how the interaction came across to me. I was also delayed approximately 40 minutes before receiving the SUV. As a business owner myself, I understand that managers can have difficult days. But a manager should never make a customer’s difficult experience worse because of their own attitude or frustration. After I returned the SUV, (next day at 11:30am despite the 40 minute from the day before) the General Manager, Athanasiа, personally called me, listened to my concerns, apologized, and offered to help resolve the situation. I genuinely appreciate her taking the time to call me and give me 5-star customer service. ⭐⭐⭐⭐⭐ However, the issue was never about getting a discount. The issue was respect. I hope corporate management uses this as a training opportunity, particularly regarding the blonde manager’s handling of customers. Managers represent the company and should remain professional, respectful, and composed regardless of the situation. I appreciate the GM’s follow-up and continue to recognize Andy and his team for the excellent service I’ve received from them over the years. GM follow-up: ⭐⭐⭐⭐⭐ Management experience: ⭐ Sincerely: Edgar Pimentel EP-PW& CONSULTING EP-CAPITOL GROUP.
• DB

  Dan Back

  Aug 7, 2026
  3.0
  Customer service is good, but this location rarely has the car you reserved. Usually a good experience when they do though. Not really worth the hassle if you're looking to rent a specific type of vehicle. Will likely stop using Enterprise altogether moving forward after today. Edit: Reservation was made on 2/22 for a trip on 8/7. Disappointing that the inventory isn't better managed.
• SE

  Shaina Elvir

  Aug 5, 2026
  5.0
  I absolutely love this location. I usually get a rental 2-3 times a month and everyone is always professional and polite. If any issues come up, they are quick to fix it. There's been a few times where they were very busy and they maintained professionalism and patience and was able to keep the customers informed every step of the way. The cars are always clean and well maintained. I love trying out the different cars they have. The return process is quick and easy.

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