Enterprise Rent-A-Car

Reviews

• LT

  Love Energy Transform

  4 days ago
  4.0
  good experience. good location. flexible staff. i would ask if what you are being shown is available for rental. and ask for cost of rental with and without their insurance. i was in a unique situation where i needed all costs before leaving but it took a phone call after leaving to finalize the price so that i returned with necessary budget for rental. no cash accepted, credit card only. we will rent from this location again..
• EC

  Erika Culler

  May 3, 2026
  1.0
  I had a very disappointing experience with Chidera Onwumelu Enterprise Rent-A-Car Ft. Washington MD. I made a reservation on Tuesday, confirmed by stopping past the office on Friday expecting everything to be ready when I arrived on Saturday. However, when I showed up, I was told there were no vehicles available. Chidera the representative I dealt with was rude, impatient, and unhelpful. I was also told I would have to rent the vehicle for two days instead of one, which was never communicated when I made the reservation. When I tried to ask questions and understand my options, I was met with a dismissive attitude rather than any effort to assist. To make matters worse, my reservation ended up being canceled by Chidera, leaving me without transportation at a time when I urgently needed a vehicle to pick up my child from college. This created a very stressful and frustrating situation that could have been avoided with proper communication and basic customer service. Because of this experience, I no longer feel comfortable using this company’s services. I have used this location Enterprise of Ft. Washington on many occasions and I have never been met with this type of disrespect. There have been times in the past when I rented a SUV, there was only one gentleman with a lobby full of guest and a ringing phone yet he always kept his composure and professionalism. I hope management takes this seriously and works to improve both their reservation process and the way customers are treated.
• GB

  George Banker

  Apr 25, 2026
  5.0
  A company that understands and demonstrates what it means to offer customer service. Enterprise was efficient and exceeded expectations.
• EC

  Ebony Collins-Woods

  Apr 25, 2026
  5.0
  I’ve rented cars from this Ft. Washington location several times and the staff there always take care of me. Chi especially is very pleasant and has great customer service. 10/10 experience each time.
• ES

  E Steve

  Apr 1, 2026
  5.0
  Good customer service and good rates. No long wait. I would recommend.

Frequently Asked Questions About Enterprise Rent-A-Car