Enterprise Rent-A-Car

Reviews

• PG

  Phil Grant

  3 days ago
  5.0
  Helpful and professional staff. Ensured the vehicle requested was available by getting it brought in
• KA

  Kay Annice

  Aug 14, 2026
  5.0
  Ive been renting with this location for the last few years when I take a roadtrips home each summer. My experiences have been mostly positive.The staff is kind and professional, they seem to like what they do. This last time I rented I worked with Perry. He was informative and had a nice demeanor, he Definitely made this Rental experience more positive. I’m a faithful enterprise customer I’ll definitely be back
• TB

  Tabytha Bukowski

  Aug 6, 2026
  5.0
  I recently needed their services after my car was in the body shop. They were extremely prompt, friendly, and professional. They even picked me up from the auto shop and brought me back to my car! Nathan was an absolute sweetheart and extremely personal, making this very frustrating situation much less harrowing. 11/10 definitely recommend!
• MG

  Mohammed Gorgoush

  Jul 27, 2026
  1.0
  I am extremely disappointed with my experience at this location, and I hope someone from Enterprise management takes the time to investigate what happened. I made my reservation 10 days in advance. When I arrived at the Columbia location, I was told they did not have a vehicle available for me and that I would need to wait while they brought one from another branch. I was told this would take about an hour. I waited. Then I waited longer. I was there for almost four hours trying to get a vehicle that I had reserved in advance. I spoke with the branch manager, Johnny Cedillo, and explained from the beginning that I had a reservation and needed a vehicle. I was repeatedly told that they had a very large number of reservations that day at one point I was told they had 50 eservations that day and the next day for July 4th and that they were trying to figure out how to accommodate everyone. I even explained that not everyone with a reservation would necessarily show up at 12:30 pm when I arrived and told me to wait, but I still couldn’t understand why a customer who had made a reservation 10 days in advance was being left waiting for hours without a clear solution. I was told that a vehicle would be brought from another branch. I waited approximately an hour and a half while the manager went to get a vehicle, only for him to return without a vehicle for me. After all that waiting, I was eventually told that I should try to get a vehicle from the airport or another Enterprise location. At that point, I had already lost hours of my day. This caused me to miss important appointments, completely disrupted my schedule, and created an enormous amount of unnecessary stress. I had planned my day around a reservation that I had made well in advance, and instead, I was left trying to find another solution after spending nearly four hours at this location. What is most disappointing is that I saw many vehicles at the location, yet I was still told that my reservation could not be accommodated. I understand that rental locations can be busy and that unexpected situations happen, but this was not handled professionally. The communication was poor, the waiting time was excessive, and I did not feel that anyone was taking ownership of the situation or genuinely trying to help me find a reasonable solution. Enterprise promotes a customer-focused philosophy of putting people first. Unfortunately, that was not how I felt I was treated that day. I felt that my time, my reservation, and my situation were not given the attention they deserved. I have rented from Enterprise before and have had good experiences at other locations, which makes this experience even more disappointing. The difference in customer service between this location and other Enterprise branches I have dealt with was significant. I am asking Enterprise management to review this incident, investigate how my reservation was handled. I ultimately had to obtain a vehicle from a BWI Enterprise location because this branch was unable to provide the vehicle I had reserved. I also got the impression that customers renting through insurance claims were being given preferential treatment and were treated almost like VIP customers, while customers with regular reservations were left waiting and seemed to receive much less attention and priority. I hope someone from Enterprise corporate or regional management will contact me directly to discuss this matter. I am not writing this review simply to complain. I am writing because this experience was unacceptable, and I believe Enterprise needs to understand what happened at this location and take appropriate action. This experience made my day significantly harder instead of making my life easier. I sincerely hope Enterprise takes this complaint seriously and works to ensure that no other customer with a confirmed reservation has to go through the same experience.
• DA

  David Alston

  Jul 27, 2026
  5.0
  I'm from New Jersey. Moved back to Maryland 6 months ago. I worked for Enterprise over 2 different summers while school was out.(I drove a school bus.) My Bimmer decided to "act up" today.(Monday). Made a reservation on my phone. Called over just to "make sure." Hailey answered the phone. I was IMMEDIATELY "impressed!" She is SO NICE!!! And she was energetic! That's what you want to hear when you call a business! I dropped my Bimmer at Benchmark. Hailey came and picked me and my buddy up. Found out she was/is from Jersey like me and her mom is a school teacher like my mom. Hailey is a sweetheart! Every business should want a person like her working for them! I gave her a hug before I left. What a fantastic young lady! She made my day SO MUCH better. Make sure you take care of her! David Alston, ex-C.I.A.

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