Sheehy Toyota of Timonium Service & Parts Center

Reviews

• CH

  Casey Hein

  Jun 13, 2026
  5.0
  Austin was a great help for us on the phone and it was a great experience
• CS

  Chris Simmoms

  Jun 3, 2026
  5.0
  Good service nice place. Fair price
• AR

  Abby Rodriguez

  May 30, 2026
  1.0
  1 star because I can’t give 0. Warning- do not service your vehicle here and do not accept a rental from this company. My husband had to bring his truck in for an engine recall. He was told it would take 1 week and was given a rental truck. The engine replacement ended up taking 3 weeks and the dealership provided little follow up throughout the process. My husband reached out every time and was not followed up with during one outreach attempt. When my husband’s truck was ready, he returned the rental and asked the associate if they were going to do a vehicle intake inspection to look for any damages. The associate said “no, all good” and sent my husband on his way. My husband meticulously cared for the car while it was in our care. We both observed the car before it was returned - no damages. TWO days after the car was returned, my husband received a call that we were being charged for scratches on the hood of the vehicle to which my husband requested photos and didn’t receive photos until the evening the following day along with a repair statement, including multiple other small damages to the car— in which we were being charged for, all of which we didn’t cause. On top of all of this, the service manager was rude when my husband called to discuss the matter, unwilling to apologize for the delay in the service as well. The manager said he would submit the claim to their insurance — shortly after we received a claim from our insurance about the damages to which we are now fighting. My husband requested a copy of the demand to which the demand had added even MORE damages than we had been sent in the original statement. Previously, we had no issues with this location and serviced our Toyota here for 5 years. We will NEVER utilize any Sheehy service center or dealership ever again.
• AB

  Alexander Brown

  May 4, 2026
  1.0
  2 hours for an oil change
• AS

  Andrew Solberg

  Apr 6, 2026
  2.0
  I ordered a tire rim from Sheehy over the phone. I asked the agent if I needed to pay for it first. He said I didn't have to. I could pay when I picked it up. I said that I had a Service appointment scheduled and asked if I needed to pick it up beforehand. He said I didn't have to and he would carry it over to Service, as it was right down the hall from Parts. When I received the invoice, Sheehy tried to charge me $100 more for the rim than I was quoted. I complained. They called parts and confirmed the amount I was quoted and changed the invoice. No apology. The Service Rep was impatient and seemed angry with me. Definitely unpleasant. I consider this bate and switch. I gave them a low rating on the post-service survey and received a call. They said that if you buy a part through Parts, the part is one price. If you get it through Service, it is a different price. I think this is unethical. I won't be using their Service again. Just warning you.

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