Enterprise Rent-A-Car

Reviews

• JT

  Jim Tarnai

  Jul 3, 2026
  5.0
  Customer service was awesome. Car was brand new. Overall excelent expierence. Highly recommend!
• JM

  J MC

  Jun 30, 2026
  5.0
  I couldn’t have asked for any better customer service. Ryan Njoroge at the Cockeysville, MD location was professional, friendly, and went above and beyond resolving my issue of switching my rental car picked up at a different location. It’s rare to get great customer service these days. Thank you and kudos to you, Ryan!!
• SS

  Steve Smith

  Jun 19, 2026
  5.0
  This Enterprise location has always been fantastic. I go nowhere else or my car rental needs. They are courteous, friendly, helpful and always make sure I am satisfied.
• RL

  Raymond Lambert

  Jun 9, 2026
  1.0
  I recently attempted to use Enterprise Car Rentals on York Road in Cockiesville, Maryland, and my experience was highly disappointing and disruptive. 6-9-2026 Reservation and communication issue** I had a reservation more than a week in advance for a specific type vehicle. On the morning I needed to deliver my car to a collision repair center by 8:00 AM, I received a call at 7:35 AM from Ryan, the assistant branch manager, telling me my reservation vehicle was not available and that they weren’t sure when it would be in. This late notice left me stranded and unable to arrange an immediate ride to the repair center, which is exactly what I needed to do. Impact on plans and professionalism** I explained to Ryan that receiving a last-minute notification about an unavailable vehicle is not professional customer service, especially when the branch would have known the day before that the vehicle might be unavailable. There was no proactive communication or alternative solution offered at the time, which compounded the inconvenience and stress of meeting a strict appointment at the repair shop. Response and accountability** Ryan stated that he didn’t know when the vehicle would be available, which raises concerns about reliability and accountability at the branch. The lack of contingency planning or a timely update demonstrated a gap in operations that directly affected my ability to fulfill an urgent commitment. What could have improved the experience: Early and proactive communication from the branch if a reserved vehicle might be unavailable. Prompt assistance with alternatives (e.g., a comparable replacement vehicle, rental from a partner, or accommodating a later pickup window with clear synchronization to the repair center’s schedule). A clear plan or ETA for when the reserved vehicle would be available, along with a backup option if delays were anticipated. Overall impression: My experience fell well short of the service quality I expect from Enterprise. The combination of a late notification, lack of proactive communication, and limited contingency options left me stranded and forced to improvise far more than I should have had to. I hope the Timonium York Road team takes this feedback seriously and implements more reliable reservation fulfillment processes, better communication, and practical alternatives for urgent scenarios. If you’re planning a rental with Enterprise on York Road, consider confirming the exact vehicle in advance and ask about backup options or a guaranteed replacement if your schedule is time-sensitive.
• AK

  Azriel K

  Jun 7, 2026
  5.0
  I came to this location expecting a bad corporate experience but instead got a very personalized yet speedy one. Before driving off the lot, I saw the previous renter left their EZ Pass in there and the guy who got me set up with the car said they do everything they can to get forgotten items back to their owners. My car had a small problem with the gas cap that I reported when returning the vehicle to a collision center that worked with Enterprise, and the manager at this location called me personally to ensure the issue was resolved and that I was satisfied.

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