Safelite AutoGlass

Reviews

• GJ

  George Jerro

  3 days ago
  5.0
  Fantastic service, friendly staff, and quick turn around.
• NM

  NKP Murphy

  3 days ago
  5.0
  They are professional and thorough- I just wish they were a little less expensive, gave a military discount, senior discount, etc. But the techs always explain the process and are friendly . We have used Safelite everywhere we have lived and never disappointed
• ND

  Nestor San Diego

  May 12, 2026
  5.0
  My 2022 HONDA CRV’s windshield was replaced in excellent way. Technician was prompt, respectful & easy to talk with. Customer service efficiently answered all my questions & inquiries.
• JJ

  Jason Jenkins

  May 2, 2026
  1.0
  Formal Complaint – Safelite Churchville Location This has been one of the most unacceptable service experiences I have ever dealt with. I currently still have a cracked windshield after three separate service attempts, all of which failed due to Safelite’s lack of quality control and complete breakdown in basic customer service. Attempt 1: The technician arrived with a replacement windshield that had a large, visible scuff directly in the driver’s line of sight. This should have never left your facility. Attempt 2: No call, no show. I waited during my scheduled 8–12 window and received no communication whatsoever. When I contacted Safelite, I was told that the Churchville manager, Tim, would call me. That never happened. Attempt 3: A technician arrived and began work, only for the replacement glass to again be scratched. This is now a repeated failure in quality control. I refused installation. I was once again told Tim would contact me. Once again, no response. At this point, this is no longer a simple service issue — it is a systemic failure at the Churchville location. ▪ Multiple defective parts sent to a customer ▪ A complete no-show appointment with zero communication ▪ Repeated failure of management to follow up after being explicitly referenced ▪ Total disregard for customer time and basic service expectations The lack of accountability from the Churchville manager is especially concerning. Being told multiple times that a manager will reach out — and having that never happen — is unacceptable and reflects extremely poorly on Safelite as a company.
• KR

  kirk robinson

  Apr 30, 2026
  5.0
  The technician Christopher was polite, on time, obviously knew what he was doing. And explained in detail the repair and warranty. Great job all the way through!

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