Enterprise Rent-A-Car

Reviews

• BB

  Brandon

  6 days ago
  1.0
  ⭐☆☆☆☆ (1 Star) This was one of the worst customer service experiences I've ever had. I made this reservation over **six months in advance** and didn't just assume everything was fine—I proactively called and confirmed it **five separate times**, including **three times within the two weeks before my pickup date**, because I wanted to be absolutely certain the vehicle would be available. Despite all of those confirmations, I showed up on the day of my reservation only to be told they didn't have my vehicle. Apparently, a reservation means absolutely nothing at this location. What happened next was even worse. No one took ownership of the problem. They didn't offer a comparable replacement, didn't help locate another Enterprise, didn't provide a solution, and didn't even return my calls after saying they would. I was completely left on my own while trying to start a trip that had been planned for months. Because Enterprise failed to honor a reservation I had held for over six months, I had no choice but to scramble and rent from National at the last minute. Ironically, National did what Enterprise couldn't—they had a vehicle ready and treated me like a customer. What's the point of making a reservation six months in advance and confirming it five times if Enterprise isn't going to honor it? The lack of communication, accountability, and basic customer service was unacceptable. I will never rent from this Enterprise location again, and I would strongly encourage anyone with important travel plans to consider another rental company. If they can't fulfill a reservation that was booked and confirmed this far in advance, you simply can't rely on them.
• CH

  Cindy Hurt

  Jun 26, 2026
  5.0
  Staff are very friendly and helpful, would use Enterprise in Chester MD
• JD

  Jamye Duckworth

  Jun 16, 2026
  5.0
  Excellent service and the employees were friendly, professional, and very accommadating. I had a car quickly. It was clean and in good condition. I would definitely recommend Enterprise.
• CT

  Celeste “Celeste” TK

  Jun 15, 2026
  1.0
  They were not at the repair shop when they said they’d be there.
• LR

  Lyn Rapolla

  May 30, 2026
  5.0
  The gentlemen were very professional and friendly, as always.

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