NTB-National Tire & Battery

Reviews

• GV

  G V

  2 days ago
  1.0
  I came in for a tire inspection because I found a nail in the center tread. The staff helped me quickly and plugged the tire externally free of charge, which I appreciated. However, I was disappointed that they told me the external plug was a permanent repair. That is wrong based on tire repair industry standards. A proper permanent repair should involve removing the tire from the wheel, inspecting it from the inside, filling the puncture, and applying an internal patch/plug repair. An outside plug alone is not considered the proper permanent repair by industry standards. I specifically asked if they could internally patch the tire, but they said they don’t do that. I appreciate that the service was free, but I would have preferred correct safety information and the option to have the tire properly inspected and repaired from the inside. Because of that, I left not fully confident in the repair.
• EE

  Emeterio Eraz

  4 days ago
  5.0
  I had a problem with my tire and I used to live in NY and moved down to MD and they were very good at helping me resolve my issue! I am very happy. Thank you so much for your help Tanisha, Mike and Mr Junes! You all are an awesome team!
• KK

  Kenya

  4 days ago
  5.0
  Mr. Jones was amazing. Great customer service and conversation. Just bought my car and never had to go through this, Mr. Jones took the time to explain things to me and did his due diligence to ask if my car had/needed any other services
• KB

  Keith Brice

  May 4, 2026
  5.0
  I had an excellent experience at NTB - National Tire & Battery thanks to Tanisha. She was professional, patient, and made sure I understood everything about my service without any pressure. Her customer service really stood out and made the whole process smooth and stress-free. I’ll definitely be back because of her!
• BS

  Brian Smallwood

  Apr 18, 2026
  1.0
  AVOID AT ALL COSTS: Predatory Upselling & Unethical Practices at NTB Central Ave The "gotcha" experience is, unfortunately, very real at the NTB located on Central Ave in Capital Heights. I have visited this location multiple times, and every single time, they engage in aggressive, unnecessary upselling--often pushing repairs that are not needed. The Incident On April 17, 2026, I visited this location for the last time for a simple tire alignment. Less than an hour after dropping off my vehicle, I received a call claiming they could not perform the alignment because I allegedly needed new lower control arms, quoting me $1,500 for the repair. I immediately told them to stop and went to retrieve my vehicle. Lack of Professionalism When I returned to pick up my car, I found my passenger window left wide open, leaving my vehicle completely exposed. When I asked the front counter staff for an explanation, they had no answer and were visibly confused--stuck like deer in headlights. I took my vehicle and left immediately. The Comparison The very next day, I took my vehicle to a different NTB location. The experience was night and day. The staff walked me around my entire vehicle, transparently explaining what services I needed now versus what might be needed in the future. None of their recommendations included the "required" lower control arms that the Central Ave location insisted upon. They completed the alignment without issue, and I was on my way. Final Warning After numerous engagements with this specific NTB, I can only describe it as a price-gouging money pit. These individuals lack basic morals and ethics and are actively trying to scam customers--especially the elderly(I listened to the Customer Service Agent Try to upsell a smart Elderly lady on at least 4 additional services). From a $400 battery to these fabricated $1,500 "repairs," their business practices are fraudulent. I will be contacting the State's Attorney and the Better Business Bureau to file a formal report. Buyer beware: Keep your family and your wallet away from this establishment.

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