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We want to personally thank you and your family for your business and welcome you into our Ourisman Family. We know that with busy schedules your time is valuable and we want to provide our clients with a "Best in Class" ownership experience. "The Ourisman Advantage" is one way to reward our clients for your trust in us and may be used for many years to come.
If for any reason you are not completely satisfied with your buying or service experience, please don't hesitate to call or email us. Your satisfaction is our job!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.