BMW of Catonsville

Reviews

• EC

  Elijah A. Cheek

  4 days ago
  5.0
  Outstanding service from Nazrul at BMW of Catonsville. He made the entire buying process smooth, transparent, and stress‑free. His knowledge, professionalism, and genuine care for my needs truly stood out. If you’re shopping for a BMW, I highly recommend working with Nazrul and this dealership—they set the standard for exceptional customer service.
• JJ

  jamesbaruch

  May 13, 2026
  5.0
  Had an outstanding experience with BMW of Catonsville. I worked with salesman Jea Lim and really appreciated the straightforward, respectful communication with no games or pressure tactics. They were professional, responsive, and willing to work toward a fair deal on a beautiful 2026 330i xDrive for my son’s graduation. The entire process was smooth, transparent, and much less stressful than many dealership experiences I’ve had in the past. We’re thrilled with the car and grateful for how easy the team made everything from pricing to delivery. Highly recommended.
• JN

  Jasmine N

  May 11, 2026
  2.0
  I purchased a vehicle from BMW of Catonsville about 45 days ago, and while the pre-purchase experience was excellent, the after-purchase customer service has been extremely disappointing. During the sales process, the communication was over the top calls, follow-ups, promises about how supportive the dealership would be after the sale, how easy it would be to reach people, and how customers build long-term relationships with the team. I honestly wasn’t expecting anything extraordinary after buying the car, but I was expecting follow-through on the promises. Unfortunately, that hasn’t been the case. I texted my salesperson with questions after the purchase and received no response. I eventually had to email to get a reply, and even then, the response felt very short and dismissive, considering I had just purchased a vehicle a couple of weeks prior. I was also told someone would contact me regarding my tags, but I never received a call. My temporary tags expire in two weeks, and I had to call myself just to find out they were already there. Even then, no one could clearly explain the pickup process or follow back up with me. I also wanted to purchase additional services separately rather than adding them to my loan. I was directed to Sam, left multiple messages, and never heard back. Another frustration was the vehicle technology appointment. Melanie was supposed to follow up within a day or two to schedule it. I ended up having to follow up myself. Then, when I needed to reschedule due to a doctor’s appointment, I emailed her, but never received a response, and it’s now been two weeks. The biggest issue for me is not that mistakes happen; it’s the lack of communication and follow-through after the sale is completed. The energy before the purchase and after the purchase felt completely different. It’s also very difficult to reach someone by phone unless you’re actively shopping for a vehicle. Ironically, before I purchased, I had people contacting me even after the dealership was closed. I genuinely intended for this dealership to become my “home dealership,” but based on the after-sale experience, I’ll be taking my business elsewhere moving forward to o Silver Spring. The vehicle itself is nice, but the customer experience after the sale did not match what was promised. Again, I wasn't looking for anything. It's what they said they would do, and I hwy didn't keep their word.
• JV

  Jesse Varsalone

  May 8, 2026
  5.0
  This place is the best. They have the best experts on BMW. Even the shop that I went to for many years and trust cannot fix and perform some of the services that you might need for your BMW. I want to take a special thanks to their team being also helpful and caring about my car. I definitely would work with Bret if you haven't had a chance to go there yet as he was amazing. I like the video they give you about what your car needs and they even take a video before they touch your car. And they're just really a state-of-the-art facility and definitely somewhere you can take your car to get fixed and is completely reliable and trustworthy. Definitely recommend!
• EC

  Erika Culler

  May 1, 2026
  5.0
  I had a great experience working with Niki. From the moment I created an inquiry online and I walked in, she was professional, patient, and really listened to what I was looking for instead of trying to push me into something I didn’t want. She kept in touch throughout the entire process and had great communication, which made everything feel smooth and stress-free. One thing that really stood out was how she even helped me clean out my old car, which I truly appreciated—it went above and beyond what I expected. She also took the time to show me all the cool features and perks of my new car, making sure I felt comfortable and excited before I drove off. I would definitely recommend Nik to anyone looking for a car. Thank you again for making this such a positive experience!

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