NTB-National Tire & Battery

Reviews

• JC

  Joe Cook

  Jul 3, 2026
  1.0
  3 pm appointment, waited 2 1/2 hours with no service provided for simple tire rotation and ballance, I left with nothing done. The manger was rude. Made appointment in person the day before, the last time I scheduled online they had me double booked with other appointments and waited last time to for 2 hours. Been going there for years but no longer. Its hard to find a good honest reliable place for service.
• ST

  S T

  Jun 28, 2026
  1.0
  I should have driven away the moment the manager got upset because I didn’t want to buy the tires she was pushing and instead chose the ones I wanted. That should have been my warning. I was told the wait would be about two hours. Instead, it took nearly five hours. To make matters worse, my vehicle sat in front of the store for over two hours before anyone even brought it into the shop. By that point, I had already invested so much time that I felt stuck. After all that waiting, I was told they couldn’t perform my oil change because there were supposedly six different problems with my vehicle. The list sounded suspicious, so I took my car to my longtime mechanic afterward. He inspected it and told me none of those issues existed. It was obvious they were trying to sell me repairs I didn’t need. While I was waiting, I watched the same thing happen to other customers in the lobby. They were also being presented with expensive repair recommendations that seemed questionable. Fortunately, some of them decided to leave before authorizing any work. Based on my experience, this felt far more like a high-pressure sales operation than a repair shop focused on honesty and customer service. I won’t be returning, and I can’t recommend this location to anyone looking for straightforward, trustworthy automotive service.
• BL

  B L

  Jun 26, 2026
  1.0
  They screwed me on the "fees". The website said $500 out the door only to find it was $800 all said and done. Plus no caps for the valve stems. Buyer beware!! And they got grease all over my rims and didn't even clean it off. Do NOT go here!!
• EW

  Elissa Walter

  Jun 23, 2026
  5.0
  AMAZING! 10/10 recommend! I had a screw or something in my tire and they got it fixed and plugged for me SO quick! Miss Datonice at the front desk was so knowledgeable, kind, and just such a joy to be around (especially when you’re in a bad mood because of your car problems). I will definitely be back here if I need to!
• MC

  Mark Conklin

  Jun 1, 2026
  2.0
  The problems started when I made an online reservation (#27465) in March 2026 for a four tire replacement of low profile Continental tires. I arrived promptly and 30 minutes into the appointment the problems began when they initially stated they could not change my tires due to hub-centric spacers being used on the front tires and that they “couldn’t ensure the torque settings”. Mind you, these have been on the car for 19 years without issue. I offered to sign any release they needed and/or offered to park outside and I would take the front tires off myself and hand them the rims so I took all responsibility but both offers were refused. The manager then said they could take the spacers off, check for clearance issues and then they could replace the tires. After 2hrs the tires were mounted and paid the bill and walked outside to see the technician in my car with an OBD scanner hooked up and several ABS related dash lights illuminated. After some time, he pulled the car back into the bay and said there was an issue with the ABS sensor and shroud and offered to cut it off so I could leave. I refused, noting the ABS sensor and shroud are critical safety items and were obviously damaged during the service by the technician failing to check the fit of the wheel and lug bolts, as they said he would do before taking any spacers off. After some discussion, the manager offered to fix the mistake the next day (Wed) but that day came and went with a call noting there would be a delay and the car should be ready by Thurs. By the time I received the call late Thurs, I was at work and wasn’t able to pick up until Fri. When I picked the car up, she handed me the keys and politely sent on my way with no apology, no offer of any sort for all the time wasted, nothing. So, the following issues occurred while the vehicle was in their care: Mechanical Damage: The ABS system was broken during the tire installation, requiring significant repairs. The original ‘cure’ was to cut out the damaged metal and send me on my way? This is a national and ostensibly professional shop. Someone should know what they’re doing to prevent the damage as well as not trying to convince me into a hack ‘repair’ of a critical brake system component. Property Damage: All four of my painted wheels were returned with visible gouges and finish damage that did not exist previously. I’ve had these tires previously re-mounted and balanced without damage so it obviously wasn’t a wheel defect. I saw at least one of the wheels with an air tool on top which is likely how some of the damage occurred. Service Delays: A routine tire change that should have taken a few hours resulted in my vehicle being held for three days. This required me to burn work leave and I was forced to make my own extra cost arrangements to secure transportation. I understand the ABS damage was eventually fixed but I thought for sure there would be something more than “here’s your keys” - goodbye. I lost time at work, incurred extra costs and they couldn't offer up anything to try and make it right? Even wrote a polite letter to the corporate office and that too was met with silence. No surprise i guess - a person told me he had a simple oil change done and they left the filler cap off and set off his check engine light and they just gave him a shrug, found the cap and acted as if it was no big deal. Guess I should not be surprised they take no pride in their work. Don't be sucked into the price - the service and management is what matters and it's sorely lacking.

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