Mercedes-Benz of Annapolis

Reviews

• WH

  Waqem Haq

  3 days ago
  5.0
  I reached out to Calvin Boggon the day before I bought my car. He was extremely knowledgeable and made time to go over everything with me. When I came to the Annapolis location, he let me take the car for a spin and made sure it was the right fit before anything else. His customer service exceeded my expectations from the moment I walked in to the moment I left, and we still keep in touch whenever I have questions. I'd also like to mention Larry Cash from the finance team, who walked me through every package available and took the time to break down anything I didn't understand. I'm glad I chose this dealership, and I'll gladly refer any friends or family looking for a Mercedes.
• JT

  Jacqueline Togno

  Aug 21, 2026
  3.0
  The sales rep Casey, who sold me my vehicle in November 2025 was very nice and transparent. However, the manager who reviewed my vehicle paperwork with me upon purchase was impatient and kept trying to hurry me throughout the signing process. It was a bit unprofessional and surprising given how wonderful Casey was to deal with. I traded in my prior vehicle as part of the sale, and the manager gave both me, as well as my fiance, an attitude when we were trying to retrieve my personal items from the vehicle I traded in to ensure we did not leave anything behind. When he gave me attitude, I explained to him that my fiance was grabbing my things from the vehicle, including an EZ-Pass and garage door opener. I said surely, you want to make sure I have all of my personal items before we leave. I went out to double check my car after my fiance came in with some items in his arms. Again, the manager gave my fiance attitude about me and tried to hurry us. It took just a few minutes at most. Signing the paperwork was a similar experience. The manager then tried to get me to pay an extra 5K for an extended warranty I did not need. I paid for pre purchase vehicle maintenance at similar pricing. He snapped at me when I asked questions to confirm the vehicle’s condition, such as prior problems with the vehicle, the battery life, tire conditions, and I asked if there was anything not yet disclosed of which I should be made aware. He acted annoyed with my questions and snapped back that I was getting a great deal for the vehicle. I explained if it was such a good deal and given the car was only a few years old, no need to purchase an incredibly expensive extended warranty, especially if the vehicle was in the condition as expressed in the sale terms I was signing. A couple weeks later, I noticed interior stains. One looked like paint on the front vent and the other dried blood on the back seat. This was visible only if you were sitting in the back and pulling on the seatbelt/cushion to secure the seatbelt. They agreed to repair at no cost thankfully. Only a few months later, the driver seat started to tear. I reached out multiple times and was told any repair would be at my own expense. Additionally, a few short months after that, my front headlight stopped working in the middle of a storm as I was driving out of town. I again had to take the vehicle in for repair and thankfully, at no cost to me. The vehicle seems to be working okay for now; but honestly, it has been incredibly disappointing that all of these issues with the vehicle were not disclosed to me when I asked at the time of purchase and with the driver seat tear already, that kind of lack of service is unacceptable, especially for Mercedes. Customer service is supposed to be their primary pillar and it has not been consistent with respect to the issues I’ve had.
• SG

  Steven G.

  Aug 19, 2026
  5.0
  Great service in explaining the car and the financing.
• NB

  Nidja B

  Aug 8, 2026
  5.0
  Came in just to get an idea on a car I might want to purchase. Ended up leaving with a new car! Omri was the absolute best. He was diligent, patient, and informative. The entire team was friendly and communicative. Positive energy through and through. I got all my questions answered and then some. Thank you!
• GR

  Gail Rittenhouse

  Jul 30, 2026
  5.0
  I have never bought a car so quickly BUT through the amazing work of our sales consultant, Arella, as well as the dealer manager, I not only bought a car, which I had not intended to do, but got a gorgeous brand new vehicle at an extraordinary price!!! They dealership exemplified customer service in every way! Thank you!

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