Enterprise Rent-A-Car

Reviews

• RF

  Rupert Forester-Bennett

  Oct 4, 2026
  5.0
  Great service yesterday from this Annapolis team that clearly enjoys their work! I turned up very early…. but that was no problem, and I was away quickly
• RR

  Roselind Read

  Sep 14, 2026
  5.0
  The rental agent was smiling and friendly and the car was clean and well maintained.
• MY

  Markus Yo

  Sep 13, 2026
  5.0
  Excellent and prompt service. Will use Enterprise again in the future for all my rental needs.
• AA

  Areeb Ahmed

  Aug 10, 2026
  5.0
  Amazing customer service
• KK

  Katerin

  Aug 5, 2026
  1.0
  I normally don’t leave negative reviews, but I was very disappointed with how my deposit refund was handled. I rented a vehicle after my car was totaled, and the rental itself was fine. The problem started when I returned the car. Their system incorrectly showed that I returned the vehicle a day late, so they only refunded part of my deposit. I returned the vehicle on the correct due date. When I called, they admitted it was an error on their end and told me the remaining refund would be processed within 3–4 days. It never happened. I called again a week and a half later and was told the same thing. I ended up calling three more times, and each time I was told a manager was going to fix it and call me. Never happened. After nearly a month, someone finally processed the refund. To make matters worse, the amount refunded still wasn’t even the remaining balance of my deposit. Mistakes happen, but what was frustrating was the lack of follow-through and the amount of time and effort it took for me to repeatedly call just to get a refund for an error that wasn’t mine. I hope they improve their customer service and internal processes so other customers don’t have to go through the same experience.

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