Anderson Buick GMC of Abingdon

Reviews

• DK

  D Kulis

  3 days ago
  3.0
  Customer service is not what it was, they sent me mesg about needing service ,I responded back not one person called texted or emailed for schedule of service. Must not want business. I schedule myself stood and waited 15 min before getting signed in..just oil change, was there over 3 hrs.Totaly not ok.. You used to get car vacuum and car wash..They do nothing. Now...got all my mesg after I got home and one saying I need service..They do have soda, coffee and water but staff drank more then customers. But after three hours waiting it should of been lunch..I used to go to other location, service there is outstanding. . Last oil change vehicle wasnt ready till almost 530. Not good for a loyal buyer of buick.
• MB

  Mackenzie Bloss

  Aug 14, 2026
  5.0
  This has by far been the best car buying experience I have ever had. We went in there knowing exactly what we wanted and didn’t want and nobody tried to persuade us one way or the other! I have never had a dealership experience like this. Mike, Matt and Ray were kind and patient to our situation and I cannot be more grateful for that
• JA

  Joey AMG

  Aug 10, 2026
  5.0
  I had an excellent experience working with Carol at Anderson Chevrolet in Maryland. She provided outstanding customer service throughout the entire trade-in process and made everything smooth, straightforward, and stress-free. Carol was professional, knowledgeable, responsive, and genuinely helpful from start to finish. She went above and beyond to make sure everything was handled properly and kept me informed throughout the process. It’s clear that she takes pride in taking care of her customers. I highly recommend Carol and Anderson Chevrolet to anyone looking for a dealership that truly values customer service. If you’re considering trading in or purchasing a vehicle, definitely ask for Carol!
• DS

  Dan Silvestri

  Aug 9, 2026
  5.0
  Erin and the entire service team at Anderson Buick GMC of Abingdon deserve recognition for outstanding customer care. Throughout a very stressful and complicated engine failure on my Yukon XL, Erin was consistently responsive, clear, and genuinely helpful. She kept me updated at every step, answered every question, and treated my situation with seriousness and empathy. The technical team worked quickly, communicated thoroughly, and handled a major repair with professionalism. I’m grateful for how well they supported my family through a difficult experience. Highly recommended.
• KK

  K20UCHIHA

  Jul 19, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Exceptional, Transparent, and Professional Buying Experience! ​I have bought many vehicles throughout my life, but my experience with Anderson Buick GMC of Abingdon completely set a new standard. From start to finish, the entire process was handled with absolute professionalism, transparency, and top-tier customer service. ​The moment I submitted my online inquiry, the dealership contacted me immediately. Eric Gertner initiated the process and was incredible to work with. He directly addressed every single one of my questions and concerns. We handled the negotiation process smoothly from start to finish, and I felt we reached a very fair, right price. As soon as we agreed on the numbers, he promptly sent over a clean deal sheet with no hidden surprises. ​When I arrived at the dealership after a long drive, I was seamlessly transferred to Matt, who was already waiting onsite to finalize everything. Matt took us out for a thorough test drive, expertly explained the truck's advanced features, and answered all of my questions on the spot. The vehicle had absolutely everything I was looking for and was immaculately clean and freshly detailed, which made the final decision to move forward incredibly easy. Matt was incredibly friendly, welcoming, and hospitable, even making sure we had refreshments to keep us comfortable throughout the day. ​The only minor catch on delivery was that I was promised a full tank of gas, but it left the lot at about 75% full. Given how massive the fuel tank is on this truck, I'm guessing the local gas station ran out of fuel trying to fill it up, or the team just wanted to make sure I got to experience the thrill of my first gas station visit a little sooner!😭😭 ​For the financing stage, the dealership submitted my loan application directly to my credit union. The process was straightforward, and I was able to complete the application right from my phone. Even though my bank had a slight internal delay, the dealership worked efficiently to push the approval through promptly. ​Dan Keane handled the final finance paperwork and did a phenomenal job. He took the time to thoroughly explain the different vehicle protection options and pricing structures. While he did his job by ensuring I fully understood the value of the coverages, he completely respected that I was firm on my decisions. He didn’t make the interaction awkward at all, and I greatly appreciated his thoroughness and professionalism. ​The car is in truly excellent condition overall. The only other minor detail was that two of the fog light bulbs were out, but I am entirely confident that the team at Anderson Buick GMC will do the right thing when I follow up with them regarding the bulbs and that final quarter-tank of fuel. ​Anderson Buick GMC of Abingdon has officially earned my trust and has become my go-to dealership. I am already planning to purchase a 4Runner or a Highlander next year, and I will absolutely be returning to them to do business. If you are looking to buy a vehicle without the usual dealership headaches, I highly recommend checking them out!