Enterprise Rent-A-Car

Reviews

• BP

  bhavesh m patel

  4 days ago
  1.0
  Please make agreement because this people never explain everything.
• SK

  Shrirang Kulkarni

  Apr 29, 2026
  1.0
  Very disappointing and frustrating experience at this Enterprise location. I’ve been renting from here since 2024 and never had issues before, but my recent experience was completely unacceptable. First, the car I received was unclean and had a strong smell of marijuana, especially around the front passenger seat. This shows a clear lack of proper inspection and cleaning before handing over the vehicle. Second, the car did not have a registration certificate, which is a serious legal and safety concern. This is actually the second time this has happened to me at this location, so it’s clearly not a one-off mistake. Third, my booking was for a “Nissan Versa or similar,” but I was given a Mitsubishi Mirage, which is not comparable in quality or comfort. There was no explanation or transparency about this downgrade. The most concerning part was the staff behavior, specifically Assistant Corey. When I raised these issues, he was dismissive and unprofessional. Instead of resolving the situation, he suggested I go to another Enterprise location. There was no accountability, no attempt to help, and no basic customer service. I also requested that my rental documents be emailed to me, and I still haven’t received anything. Additionally, I noticed that many current reviews mention Corey as being helpful, but based on my experience, that does not reflect reality. It strongly feels like those are biased or friend-based reviews. The issues I’ve faced—unclean vehicles, missing documentation, and poor service—only started occurring after I began seeing Corey at this location. Prior to that, my experiences here were always smooth. This raises serious concerns about: Vehicle cleanliness standards Compliance and documentation Staff professionalism Authenticity of reviews As a regular customer, this experience is extremely disappointing. Management needs to take this seriously and address both operational issues and staff conduct. Would not recommend this location based on my recent experience.
• JC

  Juan Carlos Gamboa Capador

  Apr 25, 2026
  5.0
  Muy fácil los trámites y autos confortables
• NC

  Ntar Casimir

  Apr 20, 2026
  1.0
  Terrible place to ever visit. They lack basic customer service. This guy just yelled at me because I was not ok with the car that was presented to.
• JB

  J B

  Mar 4, 2026
  1.0
  Can’t even answer a phone. Worst enterprise location. Hopefully corporate does some reorganization here.

Frequently Asked Questions About Enterprise Rent-A-Car