Kelly Nissan of Woburn

Reviews

• AA

  Amanda

  4 days ago
  5.0
  I had been putting off getting a new car for a long time, so I was honestly a little nervous about the process. Dan greeted me right away and made everything so easy. I told him my budget and what I was comfortable with, and he made it happen without ever making me feel pressured. He made sure I understood everything while keeping the process quick and easy, which was exactly what I wanted. And I can’t forget Shak, who went above and beyond to help me find a new insurance company. Both Dan and Shak were amazing to work with and are truly a great asset to Kelly Nissan of Woburn. The entire experience was smooth and stress free, just how I like it. I couldn’t be happier with my new car!
• RP

  Ramesh Patel

  Aug 11, 2026
  3.0
  They took care of the battery issue. But first the service person said I need new battery and it's $300. I said it's under warranty. She had the car record, don't have to say that. Finally she did not know how the warranty works. Had to ask some one else. Finally it worked, but customer don't need to say if it's under warranty or not. They have records. Sorry but this can be fixed.
• AB

  Allen Beauvais

  Aug 8, 2026
  2.0
  ⭐️⭐️⭐️⭐️ I want to share my experience with Kelly Nissan of Woburn. My vehicle was at the dealership from November until July, which was an extremely long time to have my vehicle out of service. I was initially given an estimate of around $3,800, which eventually increased to approximately $5,300. I paid the $5,300 for the initial repair. After that repair was completed, I was told the vehicle was ready to be returned to me because the initial job was to get the vehicle running and driving. However, the check engine light was still on. I was then quoted an additional approximately $4,900 to address the check engine light. Before agreeing to spend another $4,900, I took the vehicle to my own mechanic. My mechanic diagnosed the issue and found that the check engine light was caused by a broken wire. In February, Nissan Corporate became involved in the situation. Their involvement ultimately helped move things toward a resolution, and Nissan Corporate agreed to cover half of the repair bill before the vehicle was released to me. I appreciate Nissan Corporate stepping in and helping resolve the situation. However, having my vehicle at the dealership from November until July, paying approximately $5,300 for the initial repair, and then being quoted another $4,900 for a check-engine-light issue that my mechanic ultimately traced to a broken wire was extremely frustrating. I’m sharing my experience honestly and respectfully, and I hope Kelly Nissan of Woburn can use this situation to improve communication, diagnosis, and customer service for future customers.
• JB

  Jeffrey Berger

  Aug 7, 2026
  5.0
  Jeriel Diaz and the mechanics provided outstanding service from beginning to end. From the moment I scheduled my appointment online and drove into the service garage, the entire process was welcoming, professional, and efficient. Jeriel greeted me, explained the process, and showed me the full-service waiting area. After my car was reviewed, I received a text with the recommended services, which made it very easy to see what was suggested and approve or decline each item. Before I knew it, the work was completed and I was driving away. Great customer service makes a difference. For me, it is absolutely worth driving an hour from my home to Kelly Nissan of Woburn. Thank you, Jeriel and the entire service team, for making the experience so easy and pleasant.
• SS

  Shana S

  Aug 3, 2026
  5.0
  I had a fantastic experience with the service department at Kelly Nissan. From the moment I arrived, the staff was welcoming, professional, and attentive. The technicians completed the work efficiently, and my car was returned clean and running perfectly. I really appreciated the honesty, transparency, and excellent customer service. It's clear that the team at Kelly Nissan values their customers and takes pride in providing high-quality service. I highly recommend Kelly Nissan's service center to anyone looking for reliable, trustworthy automotive care. I'll definitely be returning for all of my future maintenance and service needs!

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