Enterprise Rent-A-Car

Reviews

• RR

  RizzaRy

  Aug 24, 2026
  1.0
  ABSOLUTELY RIDICULOUS... #1 They gave me a EXPIRED INSPECTION, #2 Horn DON'T work. Among other safety issues. #3 car is STAINED AND GROSS ( they only had 1 other car and I did not kno the issues I'm saying) #4, ALMOST IMPOSSIBLE to get a swap.. I've went tu MULTIPLE LOCATIONS Hanover, Brockton, Abington among others. #5 EXTREMELY DIFFICULT TO GET SOMEONE ON THE PHONE.. WHICH IS ALSO VERY FRUSTRATING... ESPECIALLY WHEN I HAVE A CAR THAT IS NO SAFTY INSPECTION..&GROSS. #6. THE PEOPLE WHO WORK AT THE WALTHAM LOCATION A FEW I SPOKE TO were really nice, caring and cool to talk to. But they should have known about the car... WHY ARE YOU MAKING RENTING SO DIFFICULT??? YOUR DOING TO MUCH THE AUTOMATED BS WEN I TRY TO CALL.. IT'S FRUSTRATING, STUPID AND JUST ANNOYING... DO LESS.... HAVE A BETTER CHECK LIST ** BEFORE ** THR CUSTOMER TAKE A EXPIRED INSPECTION STAINED SEATS, SCRATCHED UP, DIRTY . OH... AND AND EMPTY GAS TANK... EMPTY.... SO WHAT I'M SUPPOSED TO FULL IT UP????? NO I'M NOT AND I'LL DISPUTE THE CHARGED. ITS JUST FRUSTRATING... WHY??? ITS SO EXPENSIVE TO HAVE A HUMAN ANSER THE PHONE??.??? GOING FORWARD I WILL NOT USE ENTERPRISE AGAIN... HERTSZ.. OR SOMETHING.. SUX BECAUSE I YOU USED TO BE MY GO TO.... WELP... It won't let me upload pictures... But i have them
• JB

  John Bonadio

  Aug 24, 2026
  1.0
  There was an issue with the car at pickup. I voiced my concerns and was told the car is fine. Made it to NY and the tire went flat on the hiway. Thank god I was able to safely exit the hiway without incident
• JD

  Jaline Delmas

  Aug 24, 2026
  1.0
  Jakob Bailey was the manager who decided to rent us out a Suburban for our road trip the NEXT day. The next morning, we receive a text at 8AM saying due to a recall, they cannot give us the rental AND they had no cars available until the late afternoon. How do you work at a place renting out cars and unaware of a recall?? I looked it up to see it was multiple Suburban model of different years being recalled so how did you, as a car rental manager, not have information on the cars in YOUR lot?? So oblivious, to the point you set up a rental pick up just to cancel it with NO type of solution, discount, not even an apology. Be careful renting from this incompetent person.
• BF

  Blue Fish

  Aug 23, 2026
  1.0
  Absolute Nightmare - Avoid At All Costs! If I could give zero stars, I would. We arrived at 9:00 AM, and two hours later at 11:00 AM, we still do not have our car. There are over 10 people trapped in the tiny waiting room, all facing the exact same horrific service. The staff member working here is extraordinarily rude and literally screams at customers. Instead of helping people, he insulted my husband by condescendingly asking him, "Do you have a job?" To make matters worse, he refused to honor our online booking made through Affirm at booking .come. completely rejected our debit card, and forced a $300 deposit on us instead of 200.Save yourself the stress, money, and verbal abuse do not book a vehicle here!
• JK

  Jamilah KASOZI

  Aug 12, 2026
  1.0
  If you are a black person, don’t go to this place, they are very racist. I don’t understand why you would open up a business with the intention of being racist and not make this clear on your website that you don’t do business with black people. Put a sign outside the door that says black people are not welcome. My insurance company set up a time for me to pick up a rental. I reached this place and I was told that the reservation was made without a pick up time, this is my first time renting a car so I didn’t know how to make a reservation neither did I know how rental companies operate, my insurance company made this reservation, I asked the guy how long it was going to take for the car to arrive and he gave me a vague response, he said “well I don’t know” and he had no intention of following up. I sat and waited from 2p-3pm which is an 1hr without any follow up, so I walked up to the guy at the front desk and explained to him the situation, he acted like he was looking up something on the computer then he told me “let me first check in with my colleagues” when he came up he told me that the person that rented the car that I was supposed to take was returning it at 5pm, I called the place before coming to confirm that the car was as available and I was put on hold for the longest time, the place closes at 6pm so I was I wanted to be at the place to pick up the car before 6pm, when I showed up after 5pm I was then told that there’s nothing available that’s covered by my insurance, this was a legit excuse, this wasn’t told to me the first time that I came. It was clear that they weren’t respecting my time at all and they didn’t want to rent the car to me. He proceeded by adding another excuse that was used the when I came at 2pm, he said also “ this reservation was made without a pick up time” mind you before I left at 3pm, I scheduled a pick up time with the guy at the front desk, who asked me to come back at 5pm. Next time please don’t waste anyone’s time, be clear that you don’t do business with black people.

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