EVgo Charging Station

Reviews

• SE

  Songül Erel

  3 days ago
  1.0
  I am an Uber driver and my Uber app clearly showed that I was an Uber Pro Gold member with an “up to 45%” EVgo charging discount. I drove about 10 miles to an EVgo station specifically because of this benefit. After charging, the discount was not properly reflected. When I contacted EVgo, I received multiple contradictory explanations. First, I was told that I was Blue and only qualified for 30%. Then I was told I had Gold status but had not charged through the app. After I provided screenshots from both Uber and EVgo proving my Gold status, they changed the explanation again. Eventually, EVgo refunded me $9.03 and said I should have received a $0.47/kWh rate. However, even after the refund, they continued referring to my account as Uber Pro Blue, despite the evidence showing that I am Gold. Their explanation of the “up to 45% discount” was also confusing and inconsistent. The rates and discount amounts they quoted did not clearly match each other. I spent a significant amount of time contacting customer service simply trying to understand what rate I was actually entitled to. A customer should not have to repeatedly prove their membership status or receive a different explanation every time they ask a question. The $9.03 refund was appreciated, but it does not change the overall experience. The biggest problem was the inconsistent information, lack of clarity, and failure to correctly recognize my Uber Gold status from the beginning. Because of this experience, I will not be using EVgo for my future charging needs. If you are an Uber driver considering EVgo because of the advertised discount, I strongly recommend confirming exactly what rate you will actually be charged before relying on the advertised savings.
• KW

  Ken Wagner

  Jul 16, 2026
  5.0
  Clean, convenient, and fast!
• NC

  Nagib Charles

  Mar 13, 2026
  5.0
  Easy to use and in a plaza with plenty to do.