Empire Pre-Owned Superstore

Reviews

• PN

  Patrick Nompleggi

  Sep 16, 2026
  1.0
  I don’t like leaving bad reviews but this place is very unprofessional. Update: In the contract empire said they would pay off my loan on my trade in without telling me that it would take them 40+ days to do so. So since it took them so long to pay it off I ended up having to pay my monthly payment on my car that I traded in 30+ days ago and didn’t even have the car in my possession that month which was 540 dollars. Now they tell me oh it’s okay you’ll get that money back when we pay the car off. Guess what, they pay the car off finally 40 days after I traded my car in and now when I ask who do I go to to get my 540 dollars back that should’ve been overpayed they say go ask the people I had my loan through. Now I go call them and they say that empire only overpayed 70 dollars. And that I would only get 70 dollars back. So i got robbed 500 dollars. I really wish I read the reviews on this place before I got a car through them because I seen a couple others had the same problem. This dealership is a huge scam and should be shut down for stealing from people. Save yourself a lot of money and headache and go somewhere else.
• CP

  catarina pacheco

  Sep 10, 2026
  5.0
  I had such a great experience working with Adam at Empire Pre-Owned! From the beginning, he was extremely helpful, professional, patient, and made the whole process so easy and stress-free. He took the time to answer all of my questions, never made me feel pressured, and genuinely cared about making sure I was happy with my decision. Buying a car can definitely be stressful, but Adam made the experience enjoyable and comfortable. His customer service was amazing, and I truly appreciate everything he did for me. If you’re looking for a vehicle at Empire Pre-Owned, I highly recommend asking for Adam! You won’t be disappointed. ⭐️⭐️⭐️⭐️⭐️
• DS

  David Sanabria

  Sep 9, 2026
  1.0
  I would not recommend Empire Pre-Owned Superstore based on my experience purchasing my 2025 Hyundai Kona. I arrived around 11 AM knowing exactly which vehicle I wanted. We took a test drive and began working out the numbers. Before moving forward, I specifically asked whether I would be able to leave with the vehicle that day and was told that I most likely would. Ultimately, I was not able to take the vehicle home that day. One of my biggest issues was the pricing. The vehicle was advertised online at one price, but once we began working out the numbers, approximately $3,000 was added on top of the advertised price. When I questioned it, I was told the additional amount was for maintenance performed on the vehicle and that this was something Massachusetts dealerships do. That additional $3,000 was not included in the online advertised price. My understanding is that Massachusetts motor-vehicle advertising regulations require advertised prices to include charges that are necessary or usual before delivery, including vehicle-preparation charges. Regardless, I believe customers should know the actual required price of a vehicle before coming into the dealership—not discover thousands of dollars in additional mandatory charges while working out the deal. Since I couldn’t take the vehicle that day, I was told it would be cleaned, ready to go, and waiting for me at 9 AM Monday. I arrived at 9 AM, and the staff seemed to have no idea what I was talking about. I ended up waiting approximately another hour for the vehicle. I was also told they would put some gas in it, but when I received the car, the fuel level appeared to be essentially the same as it was when I took it for the test drive. There were also separate issues with the inspection and registration process. After purchasing the vehicle, I received a letter informing me that the car still needed to be inspected. I ended up paying for the inspection out of pocket. I probably could have contacted the dealership for reimbursement, but by that point I was so frustrated with the experience that I simply did not want to deal with them anymore. Separately, there was an issue involving the VIN check and my temporary plate. I was aware that my temporary plate was approaching its expiration date, but the dealership did not take care of the issue or contact me until the day before the plate was set to expire. Because of the last-minute notice, I had to interrupt my vacation and travel to East Providence to have the VIN check completed. The entire situation felt unnecessarily rushed and poorly handled, especially considering they had weeks after the sale to address it. I like the vehicle itself and have no complaints about the Kona. My issue is entirely with the purchasing experience. I have purchased multiple vehicles from multiple dealerships over the years, and I have never had a worse dealership experience than this one. Between the approximately $3,000 added above the online advertised price, poor communication, promises that weren’t followed through on, the inspection issue, the last-minute VIN check, and the amount of my time that was wasted, the entire process left a terrible impression. For those reasons, I would not purchase another vehicle from Empire Pre-Owned Superstore and cannot recommend this dealership to others.
• CD

  Chantell Clear Dee

  Sep 8, 2026
  5.0
  ⭐⭐⭐⭐⭐ I honestly can’t say enough good things about my experience at Empire Hyundai, especially because of Sam. Buying a car can be such a stressful and overwhelming experience, but Sam made the entire process feel comfortable, welcoming, and genuinely special. From the moment I walked in, Sam treated me with kindness, patience, and respect. She listened to what I needed, answered every question I had, and never made me feel pressured or rushed. She truly took the time to make sure I was happy and comfortable with my decision. I’m so grateful for the time, effort, and genuine care Sam put into helping me get my car. It’s not every day you come across someone who makes you feel like more than just another customer. Sam went above and beyond, and I truly appreciate her for that. If you’re looking for a vehicle, I highly recommend Empire Hyundai and asking for Sam G. . I walked in looking for a car and walked out feeling like I was treated with genuine care. Thank you, Sam, for making this experience one I’ll always remember! ❤️🚗
• AT

  Alicia Thiboutot

  Sep 6, 2026
  1.0
  My husband and I both purchased new vehicles this year, and we had two completely different experiences. I purchased mine from Empire Pre-Owned Superstore in Swansea, while my husband purchased his from Tasca in Seekonk. When I tell you the difference was night and day, I truly mean it. After our experience with Empire, we were honestly traumatized and went into Tasca with absolutely no expectations. We were prepared for another stressful experience, but Tasca completely changed our perspective. From the moment we walked in, we were treated like family. Everyone was friendly, personable, patient, and genuinely cared about making sure we were happy and satisfied with our purchase. We mainly worked with Devin, who was absolutely amazing from start to finish. He went above and beyond for us and made the entire process so much easier and more enjoyable. To be completely honest, everyone we interacted with at Tasca was wonderful. They truly earned our business, and I can confidently say I will never go anywhere else for a vehicle. Then there’s Empire… After comparing the two experiences, it’s hard to believe they are both in the same industry. Empire should really take notes from Tasca on how to treat customers. Our experience with Empire was absolutely disgraceful and left such a bad impression that we had no expectations going into our next vehicle purchase. Tasca has earned our trust and our future business. Thank you to Devin and the entire team for showing us what a dealership experience SHOULD look like!