Empire Pre-Owned Superstore

Reviews

• MA

  Martici “Boom boom” Andino

  1 day ago
  5.0
  The service provided was exceptional, exceeding all expectations. My needs were understood with remarkable clarity, and the process was handled with utmost efficiency. The promptness with which my requests were fulfilled was truly impressive. Furthermore, the interaction resulted in a valuable new professional connection. It is rare to encounter such a high level of dedicated customer care. The entire experience was seamless and highly satisfactory. I would readily recommend this service to others seeking outstanding assistance. The professionalism and effectiveness demonstrated were truly commendable. Thank you so very much Samantha ☺️ !!! You where truly exceptional at assisting me in getting into my Dream car 🚗 😍!!!!
• MM

  melanie macdonald

  Aug 12, 2026
  5.0
  Highly recommend the people here! If you want a team of people that help you in the whole process of buying a car, this place is it! The professionalism, courtesy, and outstanding dedication to customer service is the best I've ever had. These guys have gone above and beyond, especially our salesman Alex! We liked Alex from the moment we met and he has been amazingly patient in the process and was with us every step of the way! Thank you so much Alex and everyone on the team that made our purchase go as smoothly as possible and worked so hard for us morning and night to get us the best deals on our cars! We will recommend to family and friends and will return for any future purchases!
• LG

  Lexus Garcia

  Aug 6, 2026
  1.0
  ⭐⭐☆☆☆ This was by far the worst experience I’ve ever had with a car dealership. It took almost a full month for me to receive my vehicle, and the entire process was nothing but delays and excuses. If you live in Connecticut, I would strongly recommend looking elsewhere. From my experience, they don’t seem prepared to handle out-of-state registrations efficiently, and you should expect to wait nearly a month while getting the runaround the whole time. The only bright spot in this experience was our salesman, Alex. He was professional, honest, and made the buying process smooth from the start. He worked hard to get my wife and me into a vehicle, and I truly appreciate everything he did. If you decide to buy from this dealership, I highly recommend asking for Alex. Unfortunately, great customer service from the salesperson couldn’t make up for everything that happened after the sale. I would not recommend this dealership based on my experience.
• NN

  Nathan

  Aug 1, 2026
  1.0
  Scheduled an appointment for a specific vehicle. When I arrived I was steered towards applying for a different vehicle and I figured what’s the harm, if it doesn’t work out I can still go for the cheaper car I went there for. After trying to get me to agree to 500$ a month (36,000$ total) for a 17,000$ vehicle I asked about the Mazda I had originally came for. Only then was I informed that “the Mazda was sold last night at 7:30pm but I didn’t know until right before you asked that”. I understand I made some bad decisions in the past with my credit, but it doesn’t mean that they should be misleading and trying to take advantage of people like this. Very shameful.
• RB

  Ricky Bass

  Jul 28, 2026
  1.0
  DO NOT BUY A VEHICLE FROM THEM. The process that I went through was the worst experience I have ever been through. Dennis is the worst salesman I have ever interacted with, took a deposit and lied for months. If you speak to Dennis RUN! Jayson was just as bad, this dealership is so incompetent, you are better off spending a tad more money they going through them: they lie about pricing, timelines, promises etc. They only have a few dealer plates and are run by Eric who could care less. They still haven’t followed up on promises they made. The Hyundai dealership is their affiliate location in Fall River and the paperwork they did was filed incorrectly. I drove without a registration for weeks. Go elsewhere when trying to buy a used vehicle. Horrible people, reps, and management