Enterprise Rent-A-Car

Reviews

• SB

  Sam B

  Aug 20, 2026
  5.0
  I frequent this branch most weekends to rent a car and each time is just as seamless as the last. Salim goes above and beyond to make sure you have a positive experience and are truly satisfied with your rental which I appreciate as a customer. I couldn’t recommend renting from this location more - Salim and his staff are very friendly and will always go the extra mile!!
• RR

  Rebecca Rivera

  Aug 15, 2026
  1.0
  Getting the vehicle was the only easy part of this experience. Everything that happened afterward was completely unacceptable. My rental was supposed to be covered through insurance, yet I somehow ended up with nearly $1,000 in additional charges on my credit card. I was charged $8 PER DAY for roadside assistance and another $26.99 PER DAY for additional insurance, despite the entire reason I was in a rental being an insurance claim. I have called three separate times over the last month trying to get these charges reviewed and refunded. Each time I’ve had to chase Enterprise for answers and resolution. Today was the final straw. I called yet again and received only a partial refund, and the manager actually had the nerve to become frustrated with me on the phone for continuing to question the charges. I’m sorry, but when $855 is charged to MY credit card, I’m going to ask questions until it is resolved. Acting irritated with a customer for questioning hundreds of dollars in unexpected charges is unbelievable. The amount I ended up paying Enterprise was more than I paid to have my actual vehicle repaired. Think about that. What started as a straightforward insurance rental turned into weeks of phone calls, unexpected charges, and an incredibly frustrating customer-service experience. Never Again.
• JG

  Jim Graham

  Aug 8, 2026
  5.0
  Took care of everything I needed and at a fair price.
• TF

  Tim Fuller

  Jul 21, 2026
  5.0
  Everyone helpful.
• EL

  Elton Levingston

  Jul 3, 2026
  1.0
  The representative I worked with was, perhaps, one of the worst Enterprise reps. I have met. I reserved a full-sized SUV. He stood there for five minutes explaining to me that a Ford Escape was an upgrade and that he was not going to charge me the difference. I asked him to put the rental on my Enterprise Plus account. He assured me he had done it. When I checked back later, it did not appear on my membership record. When we went to close out the rental, I was out of state. He called me and left a message. When I called back, he did not come to the phone. They recorded my number and said he'd call back. He never did. I had to call back again. He immediately stated saying he was trying to call me. Perhaps he has forgotten that phones record incoming calls. This is my first experience like this with Enterprise. I have always found their representatives honest and helpful. This trip was just different. 2 of 3 reps told me they were doing things they clearly did not do. I hope this is not a trend.

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