Valvoline Instant Oil Change

Reviews

• RS

  Rachel Stein

  4 days ago
  5.0
  Jennifer and Raphael were wonderful in making me comfortable, and educating me about car maintenance. Thank you guys so much! 10/10 customer service!
• JD

  Jim Darcangelo

  Jul 15, 2026
  5.0
  Super efficient, professional and friendly staff! Highly recommend!
• FG

  Filipe Gouvea

  Jul 13, 2026
  1.0
  Absolutely unacceptable experience. Avoid this Valvoline location. I brought my vehicle to the Valvoline Instant Oil Change on Boston Turnpike in Shrewsbury for a routine oil change. While entering the service bay, I followed an employee’s directions onto the catwalk. The employee failed to warn me that a piece of equipment was positioned underneath my vehicle, causing my car to strike it and sustain damage to the undercarriage. Immediately afterward, my vehicle developed a loud roaring noise that was not present before my visit. What should have been a simple oil change turned into a serious repair issue. The way this situation was handled afterward was just as concerning. I was kept waiting at the store for over an hour, was initially prevented from inspecting the damage myself, and was not allowed to photograph my vehicle until I repeatedly insisted. I was then told that an incident report could not be filed because customer service was closed. After contacting Valvoline myself, I was informed that this was not true and that the report could have been filed at the time. Since then, I have made around ten attempts to get this resolved. I was repeatedly promised callbacks from management, including the store manager and area manager, but those promises were not kept. Emails through the official claim process went unanswered, and more than a week passed with no meaningful effort from Valvoline to resolve the issue. Mistakes can happen, but what matters is how a company responds. In this case, the lack of communication, accountability, and professionalism has been extremely disappointing. I strongly recommend documenting everything if you visit this location. My experience has left me with serious concerns about how customer complaints and vehicle damage claims are handled.
• PJ

  P J

  Jun 28, 2026
  1.0
  Worst experience. I've visited several Valvoline locations, but this one tops them all as the worst service.
• KK

  Khaled K

  Jun 16, 2026
  1.0
  Warning be careful Second time I went to this place for oil change last time they didn’t put air in the tires which I had requested. This time today I went for oil change, and I requested not to fill the tires. However, the washer fluid was not looking fully topped off. I went back and I told them about the washer fluid nicely. They said it was already full after looking at it again but They left the washer fluid cap open and I luckily checked it on time and closed it. Do not trust anybody who works here. Trust me I know from experience if they mess up it’s gonna cost you thousands of dollars to fix your vehicle. I hope you take this comment seriously and save yourself. Your hard earned money deserves better. Talking to a manager is useless. I will be paying attention to my car the next couple of days and if anything feels off I will get lawyer and take them to court.

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