Sentry West Mazda

Reviews

• KK

  kazihanif

  Oct 1, 2026
  1.0
  Absolute worst mazda dealership. I had a minor OEM issue with my 2026 CX50, well within bumber to bumber warranty and the service department manager just refused to see it, since I didn't buy from them, and told me that he is glad that I didn't purchase it from them. Patrick Mazda simply heard and scheduled it for me. Don't go to Sentry mazda in Shrewsbury.
• BJ

  Bryan Jonsson

  Sep 22, 2026
  1.0
  I just called up and explained that my local mechanic diagnosed my car with an issue that had a service bulletin put out, which means the warrantee was extended specifically to cover it. I called up Sentry West, explained the issue, and was told that the soonest they could fix my car, which is currently inoperable, was six weeks. Thanks for making it clear you don't want my business, I guess.
• SS

  Sebylita

  Sep 21, 2026
  5.0
  Excellent customer service, beautiful dealership - they went above and beyond Scotty and Tim to help me get the car I wanted in the time I needed - thank you both again!
• MD

  Maria Diaz

  Aug 20, 2026
  2.0
  I'm hearing thumping as I turn. And they didn't too off the window washer fluids like they were supposed to. I had front slay barlink replaced in my car. I don't even think they test drove it. Not happy 😒
• GT

  Glen Tynan

  Aug 19, 2026
  1.0
  Well, I would not bring your Mazda here for any warranty work. We took the Mazda to another dealership and they ID a problem with a leak around the timing chain. They couldn't do the work until after the warranty was up. So we went here. Made an appointment with exactly what needed to be done. We were told bring it in. Should take a day so arrive at 830-9 am. We did that. Showed up today and they made every excuse in the book not to do the work. "The girl didn't put in the work order right....we are all backed up...it's a three day job...I am down one mechanic". Bottom line -they just didn't want to do the warranty work. They offered not solution. Horrible customer service!