Enterprise Rent-A-Car

Reviews

• SM

  S. M.

  Jun 30, 2026
  5.0
  I appreciate the excellent service. Lily was courteous, professional, and maintained clear communication throughout. She addressed all my questions and made the process smooth and stress-free. Thank you!
• RJ

  Robert J

  Jun 17, 2026
  1.0
  Horrible experience. I have rented from this location multiple times including last week. This company has so many new employees they don't know their own policies(their new managers words). They ruined a family vacation and cost us hundreds$. They choose when and what policies they follow rather than adhering to the corporate rules or the rules they tell customers themselves. I am now stuck in their lobby due to their disgusting customer service. I highly recommend everyone avoid this location as their own manager Just started 2 weeks ago and the rest of the staff is new too. Her words "i take full responsibility and accountability" but she has me stranded here due to her own negligence and bad customer service. Im sure this location has no idea what accountability/responsibility means given this experience. Should probably get her and the rest of staff more training since she is costing you to lose dedicated customers and ruin families vacations. Sinea(spelling may be wrong) is her name. She loves to pride herself on "good customer service" on the phone but it's extremely fake and unhelpful when it matters. This place is run like a soulless company with no remorse for its actions. Avoid this location at all costs. Update: while trying to find alternative options the manager was very petty and rude. I was told to leave or id be escorted out because their new manager didn't want me "making a scene". I simple said i would rather not discuss her bad customer service any further as she keeps interrupting me and its not professional. She went off and demanded i leave because she doesnt want to be held accountable. Disgusting behavior. I was never rude, i did not raise my voice, I simply said she was being rude. I did not discuss this horrible situation while other customers were in lobby out of respect. Clearly she lacks experience and she took offense to it and retaliated as such. Very immature staff. Demanding i wait for my uber in the 80+ heat rather than their lobby. I refused. She continued to help customers with no issue from me. Clearly her actions and lack of experience are the issue. Sinae needs to be bumped down to do more training or removed from the location. She just cost you around $3,000-$4,000 per month in sales across my company/employees and family. Im sure i wont be the last to cutt all ties with this branch and company due to the staffs lack of customer care and retaliatory attitude. Not surprised they are all new hires. I'm sure it's a sign of the upper managements lack of skill or care.
• BC

  Ben C

  Jun 12, 2026
  1.0
  I was told to leave or id be escorted out because their new manager was extremely rude. I simple said i would rather not discuss her bad customer service any further as she keeps interrupting me and its not professional. She went off and demanded i leave because she doesnt want to be held accountable. Disgusting behavior. I was never rude, i did not raise my voice, I simply said she was being rude and clearly she lacks experience and she took offense to it and retaliated as such. Very immature staff. Edited to 1 star. Would put 0 if possible. Came back to rent again and the "new manager" who has only been here two weeks(she told me) informed me they can't rent to me due to fine print no one followed on all my previous rentals. I took a train down from Portland to pick this rental up and am now I am stranded. The other manager(currently employed there still) approved my rental last week. No issues. This is the definition of horrible service. This manager just says "it's policy, nothing we can do. I take responsibility for their mistakes" Except no one is taking responsibility, I am just being screwed over. I go from exclusively renting from this location and enterprise to now never renting from this company again. Apparently they don't train new employees well according to this manager. They take no accountability when they destroy peoples vacation plans and cost them hundred of $. Accountability is not an apology. I am now sitting in their lobby stranded. Disgusting behavior by a company with 0 remorse for how they treat repeat customers. I suggest renting from any other company and especially avoiding this location due to how horrible they treat repeat customers
• JJ

  James

  Jun 2, 2026
  5.0
  Very professional great service
• GC

  Guy Carbone

  May 9, 2026
  4.0
  Auto need to be detailed better

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