Route 44 Toyota

Reviews

• SK

  s kat

  4 days ago
  1.0
  Bad service experience!!! I put a deposit on a car that I didn’t take delivery on and it took over 15 phone calls and a trip into the dealership to finally resolve. Was told on several occasions that the check was on the way. Unreal, was also told check would be ready for me when arrived to pick it up. It wasn’t even cut, had to wait a half hour - waste of more of my time.
• LP

  Lisa Pizza

  Sep 21, 2026
  1.0
  In the first 60 days I owned my car, it spent over 40 days at the dealership. At no point did they call me when they said they would, or provide any updates without me contacting them, usually several times. At no point did they acknowledge the inconvenience and frustration they were causing without me bringing it up first. At no point did they explain how it was a "major electrical issue" until I made it clear I wasn't paying more for another car, and then it was suddenly a loose wire. At no point did they offer to pay for or reimburse me for the towing and rideshares I had to use. Marlon Jones (salesman) and Terrance Grandy (used inventory manager) were terrible to work with and were very clearly just saying whatever they thought would make me go away without costing them any money. Damian Tsika (GM) claims he was involved in resolving this, but as far as I can tell he only actually involved himself in response to the first review I wrote. Do not buy a car here, and never ever bring your car to this service center unless you're ready for it to disappear for a week and have random new damage that they'll ask if you have a warranty for. (In fairness, I will say that I've had the car back for two months and it does appear to be fixed, but that is truly the bare minimum.)
• MA

  M Andrade

  Sep 15, 2026
  1.0
  We put a deposit on a car and waited 3 months for the car. On the day to sign the deal, we drove 30 minutes just to find out we were being charged 600 more than expected . It is the customer’s job to pay for the car, but it’s the dealer’s job to also be loyal to the price they gave to the customer. It’s not my job to pay and do your job . It may just be 600 to you, but to me, it’s 600 that I worked for . You had 3 months to tell me of the price change, not the day of the signing . Taking the customer along on a roller coaster ride is not cool . We would rather buy from another dealer even if we have to pay more because although we were looking for a good deal, we were also looking for loyalty as well.
• SL

  seamus lavalley

  Sep 10, 2026
  1.0
  Wasted three weeks of my time. We went there, put down payment on the rav4 we wanted. We liked it, said we wanted to buy it. Said that the title was not in yet, so they could not sell it to us yet but that once it came in, we could get it. After serial phone calls from me, the salesman, Marlin, said I should look some where else. I called the manager, he said it was mailed in but he would call me back with the status. I never heard from him. I have never had a harder time saying, I have money, give me the thing I want, in my life. Real time wasters, highly disappointed.
• KG

  karissa giovannini

  Sep 5, 2026
  1.0
  Unfortunately, our experience with this dealership was extremely disappointing from start to finish. There was an error in the financing package prepared by the dealership. Rather than taking accountability for the mistake and working to resolve it, the responsibility was ultimately placed on us, resulting in significant unexpected costs on our end. We should not have had to bear the financial consequences of an error made by the dealership. The registration process has also been a major issue. We were told the registration would be completed approximately three weeks ago, yet more than three weeks later, it is still unresolved. What has been especially frustrating is the complete lack of proactive, closed-loop communication. We have repeatedly had to chase the dealership for updates rather than receiving clear communication about what was happening, what was needed, and when the issue would be resolved. Communication among the management team also appears to be extremely poor. When one person is out sick or unavailable, we have had to start over and explain the entire situation again because the next person seemingly has no understanding of what has already happened. As a customer, it should not be our responsibility to coordinate communication between your managers. Unfortunately, the customer service was also poor when we initially went to see the vehicle after it arrived. The overall experience left us feeling like our business was not valued and that once there was a problem, we were left to deal with it ourselves. Mistakes happen. What matters is how a company takes responsibility and resolves them. In our experience, this dealership did neither. We expected a much higher level of professionalism, communication, and accountability when making such a significant purchase, and we would not recommend this dealership based on our experience.

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