Mastria GMC

Reviews

• DC

  Doug costa

  3 days ago
  5.0
  Kerry is the best, made an unexpected situation very easy. All staff were friendly and helpful through the whole process. My 3rd car from these folks! *****
• RJ

  Robert A Cannucci Jr

  4 days ago
  5.0
  From the first phone call I spoke with an lady her name was Stacy!! Very friendly and professional and a pleasure to talk to, Bruno was very professional got me too Rasheed and unbelievable service from start to finish making feel part of the family and finally Jerry another awesome person made the financial part of it very easy and very professional and very friendly explaining everything!! 100% An awesome experience and I love my 2012 F350 Superduty 6.2!!
• JA

  jesse america

  Sep 17, 2026
  5.0
  Josh was great from start to finish . Transparent with every move and never hesitated to make the situation as smooth as possible due to the circumstances. I’d go back and use him over and over if it was always that easy
• NC

  Nicholas Cabral

  Sep 14, 2026
  5.0
  I cannot say enough good things about Scott Goral in the Mastria Cadillac Service Department. I brought my CT4 in for an issue, and I’ll admit that I was extremely frustrated. Having a problem with a brand-new vehicle had me upset, and I definitely came in with a terrible attitude. Despite that, Scott was nothing but kind, cordial, professional, and understanding. He handled the entire situation with grace and never once made me feel like I was being difficult. His level of customer service completely changed the tone of the experience. What really impressed me, though, happened afterward. I accidentally left my walking cane at the dealership. I contacted Scott, and he told me he would make sure it was held for me. Unfortunately, when I returned, someone else had taken the cane. This was certainly not something Scott was personally responsible for, but instead of simply apologizing and leaving it at that, he went above and beyond — he had a brand-new walking cane sent directly to my home. That kind of service is rare. Scott took a situation that could have left me with a very negative impression and completely turned it around. He genuinely cared about making things right, even when it involved something outside of the original service issue. Scott has completely changed my opinion about the stigma surrounding Mastria’s service department. Because of the way he treated me and handled everything from beginning to end, I look forward to continuing to do business with Mastria Cadillac for years to come. Scott is an absolute asset to Mastria Cadillac and exactly the kind of person you want representing your dealership. Thank you, Scott, for going above and beyond. You earned a customer’s trust and loyalty. Thank you ! -Bruce Freitas
• JY

  Joseph York

  Sep 10, 2026
  1.0
  These people simply cannot get out of their own way. I was ready to purchase a vehicle from Mastria, agreed to their price, and was prepared to complete the transaction. As a New Jersey resident buying from a Massachusetts dealer, the only remaining issue was getting the vehicle home legally. Massachusetts offers a non-resident short-term registration specifically for out-of-state buyers purchasing a vehicle in Massachusetts and transporting it back to their home state. Despite this, the dealership was unwilling or unable to provide a workable solution. I tried repeatedly to find a way to get the deal done. I wasn't asking for another discount or making unreasonable demands—I was ready to pay their price and buy the truck. Somehow, they still couldn't figure out how to sell it to me. It's incredibly frustrating to spend this much time working toward a purchase only to have a dealership lose a ready, willing, and able buyer over what should have been a solvable logistical issue. Sometimes a business really can’t get out of its own way. Unfortunately, that was my experience here.

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