Enterprise Rent-A-Car

Reviews

• BD

  Brenda Dixon

  6 days ago
  5.0
  It was very easy to rent a car with Enterprise. The associate ws very knowledgeable, curtesous and answered all my questions.
• LP

  L P

  May 8, 2026
  1.0
  Today I had one of the worst customer service experiences I have ever encountered at the Enterprise South location in Norwood. What should have been a simple rental transaction quickly turned into an upsetting and humiliating situation that honestly felt fueled by racism and discrimination. From the very beginning, the employee helping us, who identified himself as the store manager named “James,” treated my husband and me with suspicion and disrespect. We booked using a corporate code through our healthcare employers, and he repeatedly questioned us, stared at our work badges and credit card, and made us feel as though it was impossible for us to legitimately qualify for the rate. The entire interaction felt incredibly uncomfortable and degrading. I simply asked a question about a possible late return because I was traveling over 6 hours for a family funeral. Instead of responding professionally, he spoke to me in a condescending tone and looked at me with complete disrespect. When I asked why I was being treated this way, he abruptly told me, “Get out,” and said, “You’re all set, we’re not doing business with you.” He also refused to provide a business card or properly identify himself when requested. I was so disturbed by the interaction that I immediately called the police so there would at least be documentation of the incident. Even the responding officers understood why I was upset and advised me to go to another Enterprise location. Unfortunately, when I arrived at the second Enterprise location in Norwood, I was initially treated with hesitation because they had only heard one side of the story. I was literally in tears explaining what had happened. Thankfully, the Area Manager took the time to listen to me fairly and ultimately helped resolve the situation, and for that I am grateful. We rented a car stress-free and made it to our destination. I have been a loyal Enterprise customer for nearly 10 years, and I do not plan to stop doing business with the company overall. However, I will never return to this specific location again after the way I was treated. If upper management sees this, I truly believe additional customer service training for “James” is needed. I don’t know if this behavior was specific toward people like me, but the way we were treated felt cold, unwelcoming, condescending, and completely unacceptable. Employees like this are bad for business and make customers feel uncomfortable for no reason. Please review the security camera footage from this interaction.
• YS

  yassine sayar

  Apr 13, 2026
  1.0
  I came to this location 4 months ago and I rent a asked to rent a car for few months and I have been told that I just need to bring the car every month to resign the contract .so I did it for 4 month and before I went for a vacation before almost 1 week of resigning time - I went to return the car and let them know that Im going just for a vacation for 2 weeks and I want the car be ready for the same price in the 12th April . So Rob Confirm it to me with the managers - but after I came back from my vacation I went to the store to pick up the car and I found a new manager that he tried to charge me more and I told him I already had a deal 4 month ago and I confirmed it with the team before I left - that manager treat very bad even i couldn't keep a car that I brought from JFK for another day and I mentioned that I can pay any amount because it Sunday and I need to keep the car for another so he said No " he said he canceled that contract too and he doesn't have a car for me" This is the way of the store treat a lowel client that he rented a car for 4 months and more when it was slow and nobody renting a car . This is how they treat client I learned a lot of things from that experience- they don't care about the client or loyalty they just car about taking advantage from anything anytime
• VV

  Virginia

  Apr 11, 2026
  1.0
  Came in to pick up my rental was turned away because of my chime credit card. I’ve been renting with enterprise for over a year and never had an issue. I don’t use my bank card because they put account holds for each day I rent making it 10x more expensive. This needs more consistency from each location national wide. Again have not had any issues in the past 13 months until today. Will not be returning to this location again.
• EL

  Eliane Ferreira Lima

  Apr 6, 2026
  4.0
  I had a very positive experience. The team members were extremely polite, attentive, and helpful at all times. I felt well taken care of throughout the process. I appreciate the team’s care and professionalism.

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