Enterprise Rent-A-Car

Reviews

• LS

  lily scott

  1 day ago
  5.0
  By far the best Enterprise location in Massachusetts. Customer service was excellent and the staff was sure to answer all my questions. My rental was ready right away and was spotless. James Sturtz was fantastic during the whole process and I highly recommend speaking with him for your rental needs!
• YW

  Yuqi Wang

  6 days ago
  1.0
  The rep who I talked to - James - is not competent and communicative. I reserved a car for pickup at this location, and to be returned to Logan. I received a phone call from this local branch saying it wasn’t possible to return the car back to the airport and that the system made an error. Fine. James then modified my reservation to have it return to this enterprise branch. I asked if I could drop it off overnight without incurring the day charge since it was a system error and he said it was ok. The day I arrive to pick up my car, I found out that I had to pay an additional $300 to rent the car now, on top of incurring extra fee for overnight drop off. I was not told any of this - in fact, I was told something differently. When I again asked for the extra fees to be waived, James said he had to treat customers fairly. That’s all well and good, but that consideration wasn’t extended to me. When I called the national Enterprise customer service to resolve this, they resolved the problem. However, when I went back to the local branch to pick up the car, James essentially canceled the reservation and refused to do business with me when I tried to fight them about the $300 upcharge.
• VM

  Victoria Mcgaughey

  Oct 5, 2026
  4.0
  Enterprise is a great place to rent from, as long as you have the extra cash to get the full insurance from them to be safe if the unthinkable happened and have the $300 to $500, I think it is up to $500 but I am not positive on that however mine personally was $300, to put down 48 security deposit. So that would be on top of the price of the car you are renting that is where I say it gets pricey butt as long as everything goes well you get that security deposit back. I have always gotten a great vehicle, nice, usually on a newer side, clean ,safe reliable and have never had any issues. They also have a Rewards program you can sign up for and every time you rent you can get points and could use those points to turn to money towards your next rental price.
• LM

  Lorri Mack

  Oct 1, 2026
  5.0
  5 STARS to the Norwood Team! Nick and Colleen especially! I had to alter my reservation more than once and they were so helpful! I will DEF use them again for my rental needs! Thank you guys!!
• MD

  Miche Dorce

  Sep 24, 2026
  2.0
  I've been a loyal customer for almost 30 years. I've never had an issue in the past that wasn't resolved. I rented a vehicle for 3 days but ended up keeping it for 8 days because my car was in the shop. I addressed the issue with customer service Rep showed no concern. Rates weren't transparent but Rep made it clear that i was at fault. No problem, your company just lost a 30 year customer. Never again

Frequently Asked Questions About Enterprise Rent-A-Car