Safelite

Reviews

• DL

  Dawn Loring

  Oct 7, 2026
  2.0
  They repaired my window and in the process broke my window regulator clip when I asked for help they gave me a hard time they should pay for what they broke!
• RB

  Robert Buco

  Oct 6, 2026
  1.0
  Overall a pretty bad experience. They tried to use aftermarket glass for a windshield replacement first, only to find out the glass they brought in was warped and could not be installed. Why I had to go in for my appointment for them to know that, I have no idea, but that’s wasted time 1. To remedy, they got OEM glass and said they would call me the next day to reschedule. Two weeks later, no one had called, so it was on me to reschedule with them. Went in today for the OEM glass replacement, three hours later, have new glass, but they could not calibrate the sensors, and gave me the car back with warning lights for Lane departure and lane keep assist systems. They informed me that I needed to make a dealership appointment to have them recalibrate it. I called Safelite to check on their policy, and they concurred at the main customer service line that this was now my responsibility not theirs, but no worry, the insurance company should pay for it all, but I’ll have to pay for it first and get reimbursed later. So here I sit two weeks into a wi shield crack repair, another two weeks to go likely before I can get into a dealer to try to do the work, with a dashboard full of error lights I didn’t have before I went in today, and having to pay close to $500 out of pocket to find the repair that Safelite should have been able to do. Oh, and then I find tiny shards of glass on my passenger seat, and I would particularly like to thank the shop for smoking extensively while they had the vehicle for three hours. My car smells distinctly like an ashtray now. Avoid this place if at all possible, and I’d say further maybe avoid Safelite in general. Their corporate office couldn’t care less about really delivering on customer service.
• FO

  Frank O'Brien

  Oct 2, 2026
  5.0
  Professional service. Coffee and TV while you wait. Could be 3 hrs, or drop off. Needed 'after market' windshield rather than OEM. They handled, with liaison with my insurance. My van is just under 10 ft high, their garage can handle, unlike many other safelites.
• DB

  David Baillie

  Sep 30, 2026
  5.0
  I have never had a problem dealing with Safelite. They are extremely professional and personable.
• AW

  Amanda Wells

  Sep 23, 2026
  1.0
  I got my window replaced at the location in North Andover two weeks ago. They left a residue all over my windshield. I can’t drive at night because of residue doesn’t allow me to see. I’ve tried contacting the phone number for the local office in Andover and all I get is an automated prompter and then they hang up. I’ve contact and chat. They’ve given me a customer service email. I emailed customer service last Thursday, September 17. I still haven’t heard back. I’m not sure What needs to happen in order for somebody to address my issue. It’s dangerous for me to drive my car. Somebody needs to get in touch with me ASAP.