Bernardi Honda in Natick

Reviews

• YG

  Yudelis Garrido

  1 day ago
  5.0
  "I had a fantastic experience purchasing my vehicle here! Right when I walked in the door, I was greeted by everyone. My salesman, Victor M, was amazing to work with—very professional, transparent, and absolutely zero pressure. He really listened to me with such patience; which I appreciated very much. This was a big purchase and I was so glad it went smoothly. The finance department was just as great, guiding me through the paperwork quickly and making everything clear. I truly appreciate the professionalism from the entire team and highly recommend Bernardi to anyone looking for a stress-free car buying experience!"
• WY

  Wayne Yuwen

  Sep 29, 2026
  1.0
  Disappointing experience with unnecessary upselling. I brought my 2024 Honda CR-V here for a routine state inspection and oil change. The car is very new with only 13,400 miles on it. However, the service department tacked on an "EPR Service" (Engine Crankcase Cleaning) for $175 and an "Engine Fortification" additive (MOA Formula) for nearly $40. Honda’s official owner's manual explicitly states that engine flushes and chemical additives are not recommended for routine maintenance, especially on a brand-new vehicle with such low mileage. I feel completely taken advantage of with over $200 in unnecessary fees for services my car did not need. Be very careful when reviewing your invoice here, and make sure to decline their extra chemical treatments. I will be looking for a more transparent dealership for my future services.
• AP

  Ana Prakharenka

  Sep 28, 2026
  5.0
  ⭐⭐⭐⭐⭐ I want to specifically recognize Owen at Bernardi Honda for the excellent job he did throughout my purchase experience. There was quite a bit of back-and-forth during the price negotiation, and Owen remained patient, professional, helpful, and respectful throughout the entire process. I never felt that he was putting pressure on me, and I genuinely appreciated the time and effort he put into working with me. Unfortunately, one interaction with his manager during the negotiations was very different. I was told, rather rudely, that “Owen has waited for you all day here.” I found that comment unnecessary and unprofessional, particularly while I was simply trying to make a significant financial decision and negotiate the purchase price. That said, I do not want that interaction to take away from Owen’s performance. In fact, it made me appreciate his professionalism even more. He handled the entire process with patience and courtesy and did a great job navigating what can naturally be a stressful negotiation. Five stars for Owen. I truly appreciated his help, patience, and the way he treated me throughout the purchase.
• TF

  Tania Fedorec

  Sep 23, 2026
  5.0
  I would like to express my sincere appreciation to Julio at Honda Bernardi for his excellent service. Julio was extremely friendly, sincere, and professional throughout the entire process. He explained everything clearly, answered all of our questions, and made the leasing process easy and stress-free. We truly appreciated his attention to detail, patience, and the high quality of service he provided. It was a pleasure working with Julio, and we are very grateful for his help. I would definitely recommend him to anyone looking for a professional and trustworthy person when purchasing or leasing a car.
• MT

  Makayla Tianna

  Sep 5, 2026
  1.0
  I had a disappointing experience from beginning to end with this dealership. I bought my 2020 Honda Civic from Honda Natick in June. During the purchasing process, I felt extremely ignored and neglected while Julio assisted other customers in between helping me, despite me having an appointment. I also found him and another staff member to be unfriendly (with the exception of the finance person who helped me get approved for the auto loan) and felt there was very little willingness to work with me on the nuances of the closing or to address the concerns I had. While closing the deal, I asked about having a headlight bracket repaired, and Julio said he would have the mechanic look at it. On the day of pickup, he told me the mechanic would not fix it because the car was sold as-is, which was fine. However, I was also told (before the day of pickup) that some paint chips would be taken care of, but whatever was used to cover them washed off in the rain that same week, leaving the issue essentially unresolved. About a month after purchasing the car, I was contacted by the dealership regarding a recall and was told that I needed to bring the vehicle to Natick and that they would need to keep it for the entire day. Given my previous experience there and the distance I have to travel to Natick, I questioned why the vehicle needed to be there for so long and explained that I could have the recall handled elsewhere and much more conveniently. I eventually took the car to Honda Tewksbury, and the contrast in service was shocking. The staff there were friendly, professional, and efficient. They inspected the vehicle and determined that my wheels were not the accessory wheels covered by the recall, so there was actually no recall work needed. I was in and out in 10 minutes. That experience made the situation with Natick even more frustrating, since I had previously been told that my car would need to be kept for an entire day for a recall that did not even apply to it. I also found it inappropriate that, during the purchase, there were jokes/comments made about taking my car for a spin before I picked it up several days later. Given the overall experience, that did not leave me feeling comfortable or respected as a customer. I am glad I found another Honda dealership that treated me with basic courtesy and professionalism. Based on my experience, I would personally choose another Honda dealership over Natick. After everything that happened, I am very grateful that I now have another Honda dealership I can rely on for service and that I will not have to return to Natick.