Bernardi Honda in Natick

Reviews

• EW

  Emily Watzl

  2 days ago
  1.0
  My buddy connected me with Kerrey, and I had set up an appointment to diagnose a rattling noise. It was an absolute struggle to even get ahold of the guy until the day of. After several hours he waived the diagnostic fee and sent me on my way saying there was nothing mechanically wrong with my car. A week later my exhaust pipe cleanly breaks off my muffler on 146. I asked myself at first how he could have missed that. There was no way. He didn't miss it. He just didn't want to fix it. Never mistake malice for incompetence.
• MS

  Max Silver

  5 days ago
  5.0
  I meant to post this a long time ago, but my grandmother purchased a car from a gentleman named Brendon Orente, and the experience deserved recognition. Brendon went well beyond what I’d expect from a car salesman — he even helped assemble my mother’s wheelchair. I usually approach car dealerships with skepticism, expecting to be upsold or misled, but that wasn’t the case here. Brendon was straightforward, patient, and genuinely helpful. The dealership is fortunate to have him, and we’re grateful he was the one who helped my family.
• PM

  Peter Mitchell

  Aug 14, 2026
  1.0
  Always thought Honda was a good reliable vehicle but something has changed. Purchased a new Honda Ridgeline 6 weeks ago , since then it has been in the shop 3 times. Twice for water in the cab ( the first time for 2 days, wasn’t fixed then 8 days) . Today back in the shop for the day for a defective battery. Vehicle has spent more time being repaired than available for use. Once you purchase the vehicle the Dealership wants nothing to do with you or the vehicle. Bernardi and Honda have gone downhill, stay away from!
• EG

  Erica Gagne

  Aug 9, 2026
  1.0
  My experience at Bernardi Honda in Natick has been nothing short of awful! In 2025 I bought a brand new Honda pilot black. 37,000 miles later, air conditioning suddenly went out. Further, the pulsating brakes that my husband mentioned the last time, my car was serviced were largely ignored. This time, On what is almost a brand new car I need a coolant, break, rotors, and all of this was supposed to be done in 1 to 2 days. Instead, my car remains at Bernardi Honda. They have insisted each time we’ve spoken to them that they’re working on the brakes, And yet it’s hard to know if they’ve even been fixed. I told my husband that the coolant for the air conditioner would be in in 1 to 2 days. As far as I know it is still not there. I have never seen so many lies and such poor customer service. I do believe that this car dealership cares more about money than it does about the cars that they sell (This one likely being a lemon), And the customers they pretend to care about. We have literally heard nothing from Bernardi Honda in the past few days. If we had thought we’ve been given any inclination that the car would be there beyond 1 to 2 days, we would’ve picked it up. That way we could’ve used it until the coolant was delivered. Meanwhile, I am out of a car. Despite having a warranty and an extended warranty, this dealership does not offer a loaner. In fact, I was told that to get a loaner would be $75 a day. This is outrageous. What an absolute scam! I will never buy another car from this dealership again and I would encourage others to avoid this place. I do not say this lightly. But really, only a car for less than a year, at 37,000 miles, To have the air-conditioning stopped working makes no sense. Shame on Bernard Honda in Natick. I would advise anyone to go elsewhere.
• MF

  Martha Fuentes-Bautista

  Jul 27, 2026
  5.0
  This review is long overdue, but I wanted to share my experience purchasing my second Honda from Bernardi Honda in Natick. At the beginning of 2026, I was determined to trade in my Honda HR-V for a Toyota RAV4. My husband owns a RAV4, and I had already contacted his Toyota dealership. One day, I stopped at Bernardi simply to check the remaining balance and value of my car. As soon as I walked in, I was greeted by Victor Medina, who was friendly, attentive, and helpful with my questions. Before I left, Victor asked why I wanted to switch from Honda to Toyota. I explained that I am a long-distance commuter and wanted a vehicle that felt more stable during storms and harsh New England winters. I was also looking for better highway response, more power, and improved gas mileage. Victor listened carefully and suggested that I test-drive a 2026 Honda CR-V Hybrid that was parked in front of the dealership. I was reluctant because, in my mind, I had already decided on the RAV4. Still, the hybrid caught my attention, so I agreed to drive it. I was VERY impressed. The CR-V felt smooth, solid, comfortable, and responsive, especially when accelerating. Victor took the time to explain the new features of the 2026 model and told me why he had chosen to own one himself. Even then, I told him I was “all set” with my husband’s Toyota dealership and left. By the time I arrived at my Toyota appointment later that afternoon, however, I was having serious second thoughts. I started researching the CR-V Hybrid online while I waited. On top of that, my experience with the Toyota salesperson was far from ideal. She was pushy, did not respond clearly to many of my questions, and seemed to assume the sale was already guaranteed because my husband had purchased a vehicle there. I called Victor back with several follow-up questions. Over the next two or three weeks, he patiently went back and forth with me, answered my many questions, worked with his manager to improve the offer, and even helped hold the specific vehicle I wanted while I made my decision. I never felt pressured. I felt that he actually listened to what I needed and wanted me to make the right choice. Bernardi ultimately won my business because of the quality of its customer service, the financial offer, and the overall value of the CR-V Hybrid. Over the past several months, as everyone has felt the impact of higher gas prices, the excellent gas mileage of my hybrid has really protected me from some of those costs. I am SO happy that I chose the Honda CR-V Hybrid. It has been a great vehicle for my long commute, highway driving, and New England weather. Thank you to Victor Medina and the team at Bernardi Honda for making the experience such a positive one!