Audi Natick

Reviews

• GP

  Gautam Prakash

  May 27, 2026
  1.0
  I recently had an opportunity to bring my Audi Q5 for servicing at Audi Natick. First of all, i would request if there is a way to avoid buying Audi cars, please do. Very poor customer service from Audi USA and to compliment that Audi dealers have no idea. Bring a problem to 5 different Audi dealers, you will get 5 different answers. My reason for poor rating of Audi Natick was due to following reasons: 1. Cars doors were squeaky. 2. Audi Dashboard (Virtual Screen) defaults to bigger dials whenever i start the car. 3. Rear trunk Sensors were too sensitive, trunk opens up when you pass by close enough to the car without having to wave your foot. It also closes automatically when you are offloading items from trunk and with key in your pocket. Resolution: 1. Squeaky doors were fixed but it took them OVER A WEEK to get that fixed. When i visited them last time, they didnt have parts. Even if they didnt have parts, they should have informed me or followed up with me. I had to follow up with them regularly on the status. 2. They ( Audi servicing) are telling me switching to default bigger dials is normal. IT IS NOT NORMAL. I do own other Audi cars and this behavior does not occur to this car. If i set my virtual dash at certain setting, that stays there until i change it myself. Starting or stopping of car does not have any effect. BUT looks like AUDI MAKES SOFTWARE WHICH IT CANNOT SUPPORT. I would expect Audi Dealers to make a case with Audi USA and escalate it but no. Nobody has time for it. 3. For sensors, they cannot do anything. Again the rhetoric, this is normal, we cannot do anything. If you cannot do anything, why open a servicing center. Lets all Audi owner go to private garages. Audi Servicing is sham.
• LV

  Lex Verde

  Apr 27, 2026
  5.0
  I had a really great experience at Audi Natick with Kevin Chu. He made us feel as we were a priority through the whole process, keeping us updated and informed.
• PP

  Philippe Prochasson

  Apr 25, 2026
  1.0
  Be careful with Audi Natick service center... They just tried to sell me a whole taillight replacement for $600 claiming it was burned/melted and they couldn't just replaced the $1 bulb 💡 to fix my broken light... Guess what, I took care of it and replacing the 12V 5watts bulb did the trick and it's all working fine! I know we all need to make a living but how many people got abused by their false claims... So make sure you check before saying yes to what they claim needs to happen, it will likely save you a lot of $$!
• JG

  Jose Garcia

  Apr 23, 2026
  5.0
  Repeat customer here! I came back to Audi Natick because of the excellent service I received years ago from Joey and Wunna. This time around, Ed took great care of me—he was easy to work with and very responsive. Seeing Joey now as a Sales Manager was a plus, and the whole team ensured I got exactly what I needed. If you’re exploring your vehicle options, this is the place to go!
• RP

  Radostin Pachamanov

  Apr 23, 2026
  5.0
  Big shoutout to Jorge Paiola at Audi Natick. Just leased a 2025 Q5 and the whole process was a breeze. No pressure, no stress - just a lot of helpful info and a few test drives to help me decide. It’s rare to find a dealership that’s this welcoming and straightforward. 10/10 would recommend.