Penske Truck Rental

Reviews

• CB

  City Boy

  Aug 24, 2021
  5.0
  Just went to get the truck service after a minor malfunction. The service crew Was unbelievable. Quick professional and polite
• DH

  Delanie Honda

  Jul 7, 2020
  1.0
  I made a reservation for a cargo van in May for a one way rental at the end of June. When I arrived to pick up the reservation I was told the smallest van available was a 16 ft van. The biggest vehicle I have even driven is a Nissan Cube so I was extremely nervous about driving this van 10 hrs down the East Coast to say the least. I did not have other options since I was moving that day out of state. According to Penske they did not get in their shipment of other trucks. I understand these are difficult and unprecedented times but a simple phone call or email communication to let me know my requested vehicle was not available would not have been hard. I received other communications confirming my rental previous to my pick up date and they had my information on file to contact me. The larger truck caused several inconveniences. I did not anticipate all the extra truck space for my 1 bedroom move and did not reserve additional moving equipment like straps to prevent my furniture from shifting. The bigger truck meant the drive took much longer since I had to detour around cities to avoid low overpasses or narrow roads. Obviously gas and extra toll fees exceeded my budget for this move too. After this experience I would be extremely hesitant about using Penske in the future without calling them incessantly to ensure they have the vehicle I have requested in their lot.

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